What are the responsibilities and job description for the Customer Support Specialist position at CodeHS?
About CodeHS
CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world.
Mission
The mission of CodeHS is to empower all students to meaningfully impact the future. We believe that in the 21st century, coding is a foundational skill, just like reading and writing. That's why we say: Read, Write, Code. Coding and computer science are essential skills for students to learn and schools to teach.
About the roleThis is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.
Must be authorized to work in the US. We are a distributed company.
CodeHS is looking for a Customer Support Specialist to help support users of the CodeHS site. You will be responsible for interacting with leads and customers via email and chat, and managing support conversations.
You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world. This is a great role for recent graduates looking to break into edtech and build technical skills.
Salary for this position is $56,500 annually.
Responsibilities
Handle support inquiries from users and customers of CodeHSRespond and manage chat from teachers who use CodeHSWork with teachers and administrators and users of CodeHSHave a deep understanding of the CodeHS productManage a customer satisfaction scoreLearn the CodeHS curriculum and develop programming skillsPeriodically video call with customersCommunicate customer needs and pain points to the rest of the CodeHS teamHelp manage external knowledge base and resources
Requirements
Passionate about improving access to quality educationStrong written and verbal communication skillsExtremely organized and detail orientedInterest in personally learning more about coding, prior experience a plus Teaching experience or working in the educational system a plusPrior support, edtech, or technical experience a plus
You"re a great fit for this position if you are passionate about improving education, being a great communicator, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.
This is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.
Benefits
Health, dental, visionEquity401k plan with 4% matchPaid Parental leaveStrong vacation policy (18 days off 17 company holidays)Short term and long term disability Lunch provided some days in the Chicago officeCost of monthly CTA ride pass is covered $400 annual professional development stipend
Company Values
Encourage Teaching and Learning
CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education--and specifically coding--within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential.
Create a Direct Positive Impact
At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the future.
Make It Fun and Creative
Bringing fun and creativity to every aspect of our work is a main focus for us at CodeHS. It starts with a fun, friendly and accessible curriculum, that allows students the opportunity to build creatively and engage in thoughtful problem solving. We also focus on developing a creative and fun environment to work in, and think that this allows us to bring novel approaches to challenging problems. Computing is about logic--but it's also about creativity--and we hope to share that excitement with teachers and students through CodeHS.
Our Operating Practices
Get the job done
We figure out the real problem to be solved and take ownership over seeing it to completion. We help move things across the finish line.
Bring context and big picture awareness
We consider the projects we work on in their context and see how our projects impact the team, company, and the customer.
Adaptable
We adapt to changing needs across customers and the team, and make good plans but know that they can change as we get new information.
Growth Mindset
We"re always looking to learn and improve, and we share that mindset with teachers and students. We're working to improve individually and as a team.
Team player
We help out our teammates and we're team players. We make decisions with a team first approach and strive to act in the best interest of the company as a whole.
Constructive and solution oriented
When approached with problems and roadblocks, we"re constructive and solution oriented. We think through problems and tradeoffs, proactively finding solutions.
Good vibes
We bring positive energy whether in person or virtually to help contribute to making a positive work environment for everyone.
Follow through
We make sure to do what we say we are going to do for team members and for customers. We"re proactive, dependable and reliable in the work that we do.
CodeHS is an equal opportunity employer. CodeHS maintains a drug-free workplace
PI266400364
CodeHS is a comprehensive platform helping K-12 schools teach computer science. We provide curriculum, professional development, and a full software platform. CodeHS is used by millions of students and thousands of schools and districts around the US and the world.
Mission
The mission of CodeHS is to empower all students to meaningfully impact the future. We believe that in the 21st century, coding is a foundational skill, just like reading and writing. That's why we say: Read, Write, Code. Coding and computer science are essential skills for students to learn and schools to teach.
About the roleThis is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.
Must be authorized to work in the US. We are a distributed company.
CodeHS is looking for a Customer Support Specialist to help support users of the CodeHS site. You will be responsible for interacting with leads and customers via email and chat, and managing support conversations.
You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world. This is a great role for recent graduates looking to break into edtech and build technical skills.
Salary for this position is $56,500 annually.
Responsibilities
Handle support inquiries from users and customers of CodeHSRespond and manage chat from teachers who use CodeHSWork with teachers and administrators and users of CodeHSHave a deep understanding of the CodeHS productManage a customer satisfaction scoreLearn the CodeHS curriculum and develop programming skillsPeriodically video call with customersCommunicate customer needs and pain points to the rest of the CodeHS teamHelp manage external knowledge base and resources
Requirements
Passionate about improving access to quality educationStrong written and verbal communication skillsExtremely organized and detail orientedInterest in personally learning more about coding, prior experience a plus Teaching experience or working in the educational system a plusPrior support, edtech, or technical experience a plus
You"re a great fit for this position if you are passionate about improving education, being a great communicator, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.
This is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.
Benefits
Health, dental, visionEquity401k plan with 4% matchPaid Parental leaveStrong vacation policy (18 days off 17 company holidays)Short term and long term disability Lunch provided some days in the Chicago officeCost of monthly CTA ride pass is covered $400 annual professional development stipend
Company Values
Encourage Teaching and Learning
CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education--and specifically coding--within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential.
Create a Direct Positive Impact
At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the future.
Make It Fun and Creative
Bringing fun and creativity to every aspect of our work is a main focus for us at CodeHS. It starts with a fun, friendly and accessible curriculum, that allows students the opportunity to build creatively and engage in thoughtful problem solving. We also focus on developing a creative and fun environment to work in, and think that this allows us to bring novel approaches to challenging problems. Computing is about logic--but it's also about creativity--and we hope to share that excitement with teachers and students through CodeHS.
Our Operating Practices
Get the job done
We figure out the real problem to be solved and take ownership over seeing it to completion. We help move things across the finish line.
Bring context and big picture awareness
We consider the projects we work on in their context and see how our projects impact the team, company, and the customer.
Adaptable
We adapt to changing needs across customers and the team, and make good plans but know that they can change as we get new information.
Growth Mindset
We"re always looking to learn and improve, and we share that mindset with teachers and students. We're working to improve individually and as a team.
Team player
We help out our teammates and we're team players. We make decisions with a team first approach and strive to act in the best interest of the company as a whole.
Constructive and solution oriented
When approached with problems and roadblocks, we"re constructive and solution oriented. We think through problems and tradeoffs, proactively finding solutions.
Good vibes
We bring positive energy whether in person or virtually to help contribute to making a positive work environment for everyone.
Follow through
We make sure to do what we say we are going to do for team members and for customers. We"re proactive, dependable and reliable in the work that we do.
CodeHS is an equal opportunity employer. CodeHS maintains a drug-free workplace
PI266400364
Salary : $400 - $56,500
