Content Strategist

Our direct client has a contract opening for a Content Strategist and UX Designer for digital systems.

C2C candidates are NOT being considered for this position.

Content Strategist Consultant (Design System)

As a Content Strategist Consultant embedded within the Product Design team, you will apply your skills, strategic expertise, and talent for language to design intuitive, user-centered product experiences. You'll help users achieve their goals while aligning with business objectives. Our Product Design team is undergoing a significant digital transformation, and this role plays a vital part in ensuring success by implementing content strategy methodologies and UX writing practices to establish a consistent and unified voice across products.

What You’ll Be Doing

• Collaborating with designers and engineers to define the design system’s information architecture, templates, governance, and documentation guidelines.
• Establishing templates and governance for content best practices in our design system (leveraging the current content guide and collaborating with other content strategists).
• Partnering with designers to create guidelines for use cases, interactions, accessibility, and localization for design system components, including new component development.
• Increasing awareness and understanding of the design system and practices within the product design team and across product and engineering teams, including release notes and cross-team communication.
• Identifying opportunities and tools to support partners in effectively using design system components and guidance.
• Applying content strategy methodologies to plan for the creation, delivery, and governance of meaningful, effective content.
• Offering guidance on writing clear, consistent, concise user-interface copy for customer-facing, internal, and field team experiences.
• Developing, maintaining, and documenting content strategy processes and guidelines.
• Collaborating with researchers, UX designers, visual designers, engineers, product managers, and other stakeholders to deliver impactful UX solutions.
• Advocating for solutions that align customer needs with business objectives.
• Leading the development of content processes to support a unified content ecosystem.
• Acting as a content expert, presenting and explaining work to stakeholders.
• Considering global perspectives to define content strategies that deliver exceptional experiences for diverse user groups.
• Defining clear, repeatable processes to help others within the organization understand how to engage with the content strategy team.
• Writing clear, consistent, concise user-interface copy for various audiences and platforms.

What This Role Needs

A qualified candidate for this role will have the following experience and skills:

• Experience working with design systems.
• Familiarity with content strategy practices such as:
• Auditing and analyzing existing content and content ecosystems.
• Defining and implementing taxonomies and content structures.
• Content modeling.
• Governing content.
• Strong writing skills, including grammar, spelling, and vocabulary.
• Proficiency in UX writing or content design.
• Experience developing guidelines for accessible and inclusive language.
• Ability to advocate for and adhere to brand voice, tone, and style requirements.
• Experience using evidence-based approaches, including business metrics, site assessments, competitive analysis, and research.
• Capacity to manage multiple projects and adapt to evolving priorities.
• Ability to collaborate effectively, seek clarity, and work independently.
• Openness to mentoring and learning from others.
• Strong interpersonal, analytical, and organizational skills.
• Ability to simplify complex concepts for clear communication.

Preferred Qualifications

• Bachelor’s degree in English, Communications, Journalism, Technical Writing, UX, HCI, or equivalent practical experience.
• 6-8 years of experience in UX writing and/or content strategy in product, marketing, or tech organizations (including agency or freelance work).
• Demonstrated leadership experience.
• Experience working in large corporate environments is a plus.

What We Value

• Leadership: Solution-oriented, results-driven, proactive, and transparent.
• Performance: Passion for the craft, collaborative mindset, ability to navigate ambiguity, and openness to feedback.
• Personal Growth: Curiosity, continuous learning, and engagement.