What are the responsibilities and job description for the Technical Support Analyst position at Codeworks IT Careers?
Codeworks is an IT Services firm headquartered in SE Wisconsin, known for our strong commitment to quality and for our direct client relationships.
Job Description:
We are looking for a skilled and motivated Field PC Setup Technician to join our team, providing technical support and ensuring seamless end-user computer hardware provisioning. In this role, you will be responsible for troubleshooting and resolving technical issues across both home office and field environments. You will be a key player in supporting our internal and external clients, ensuring an excellent user experience by efficiently managing tasks and resolving issues.
As a part of the team, you will apply your technical knowledge to perform client experience consultations, resolve hardware/software issues, and provide implementation support. You will work collaboratively with team members to improve processes and contribute to a dynamic, fast-paced environment while continually enhancing your technical skill set.
Key Responsibilities:
Technical Support: Provide multi-channel technical support (home office and field), troubleshooting and resolving hardware/software issues for end users, with a focus on ensuring an exceptional client experience.
Client Experience Consultation: Conduct initial client consultations to analyze problems, test solutions, and resolve issues. Apply knowledge of PC, mobile devices, software configurations, and LAN systems.
Issue Resolution: Manage and prioritize multiple tasks simultaneously, using effective communication and troubleshooting techniques to provide timely solutions.
Collaboration & Innovation: Work closely with internal and external teams, participating in projects and offering ideas to improve processes and service delivery. Continuously seek opportunities to expand expertise across multiple technical domains.
Documentation & Ticketing: Accurately document all issues, solutions, and interactions in ticketing systems, ensuring clarity and precision for follow-up support.
Process Improvement: Identify opportunities for process and service enhancements to optimize efficiency and improve client satisfaction.
Professional Growth: Take on progressively more complex tasks, seeking feedback and mentoring from senior team members to develop broader technical capabilities.
Qualifications:
Education: Associate or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent relevant work experience.
Experience: A minimum of 2 years of technical help desk or IT support experience.
Technical Skills: Strong proficiency in troubleshooting PC and mobile device hardware and software. Familiarity with support tools and operating systems is essential.
Communication Skills: Excellent customer service skills, with the ability to communicate clearly and professionally in both written and verbal formats.
Adaptability: Comfortable working in a dynamic environment and supporting multiple tasks across various channels.
Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues and suggest improvements for processes.
Attention to Detail: Meticulous attention to detail, particularly in documenting tickets and ensuring accurate resolution tracking.
Mindset: A proactive, solutions-driven approach with a continuous learning mindset and a focus on delivering the best client experience possible.
Preferred Qualifications:
Experience with LAN/WAN networks.
Knowledge of both Windows and macOS operating systems.
Experience supporting mobile devices (iOS/Android).
IT certifications (e.g., CompTIA A , Microsoft Certified IT Professional) are a plus.
About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $18 and $20. This range is subject to change based on job-related factors, including client requirements where applicable.
All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.
Job Description:
We are looking for a skilled and motivated Field PC Setup Technician to join our team, providing technical support and ensuring seamless end-user computer hardware provisioning. In this role, you will be responsible for troubleshooting and resolving technical issues across both home office and field environments. You will be a key player in supporting our internal and external clients, ensuring an excellent user experience by efficiently managing tasks and resolving issues.
As a part of the team, you will apply your technical knowledge to perform client experience consultations, resolve hardware/software issues, and provide implementation support. You will work collaboratively with team members to improve processes and contribute to a dynamic, fast-paced environment while continually enhancing your technical skill set.
Key Responsibilities:
Technical Support: Provide multi-channel technical support (home office and field), troubleshooting and resolving hardware/software issues for end users, with a focus on ensuring an exceptional client experience.
Client Experience Consultation: Conduct initial client consultations to analyze problems, test solutions, and resolve issues. Apply knowledge of PC, mobile devices, software configurations, and LAN systems.
Issue Resolution: Manage and prioritize multiple tasks simultaneously, using effective communication and troubleshooting techniques to provide timely solutions.
Collaboration & Innovation: Work closely with internal and external teams, participating in projects and offering ideas to improve processes and service delivery. Continuously seek opportunities to expand expertise across multiple technical domains.
Documentation & Ticketing: Accurately document all issues, solutions, and interactions in ticketing systems, ensuring clarity and precision for follow-up support.
Process Improvement: Identify opportunities for process and service enhancements to optimize efficiency and improve client satisfaction.
Professional Growth: Take on progressively more complex tasks, seeking feedback and mentoring from senior team members to develop broader technical capabilities.
Qualifications:
Education: Associate or Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent relevant work experience.
Experience: A minimum of 2 years of technical help desk or IT support experience.
Technical Skills: Strong proficiency in troubleshooting PC and mobile device hardware and software. Familiarity with support tools and operating systems is essential.
Communication Skills: Excellent customer service skills, with the ability to communicate clearly and professionally in both written and verbal formats.
Adaptability: Comfortable working in a dynamic environment and supporting multiple tasks across various channels.
Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical issues and suggest improvements for processes.
Attention to Detail: Meticulous attention to detail, particularly in documenting tickets and ensuring accurate resolution tracking.
Mindset: A proactive, solutions-driven approach with a continuous learning mindset and a focus on delivering the best client experience possible.
Preferred Qualifications:
Experience with LAN/WAN networks.
Knowledge of both Windows and macOS operating systems.
Experience supporting mobile devices (iOS/Android).
IT certifications (e.g., CompTIA A , Microsoft Certified IT Professional) are a plus.
About Codeworks: Codeworks has over 25 years of experience serving Fortune 1000 companies in Wisconsin as well as our client's national locations. Our recruiting team excels at evaluating, advising, and connecting IT professionals with new opportunities that will satisfy their expectations regarding income and opportunity for growth. At Codeworks, we're committed to diversity, equity, and inclusion in our workforce and beyond. We believe in equal opportunities and value the unique perspectives that every individual brings to our team. Join us in creating an inclusive, innovative, and collaborative workplace where your talents can thrive.
Codeworks is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Codeworks, LLC discloses that the anticipated hourly pay range for this position is between $18 and $20. This range is subject to change based on job-related factors, including client requirements where applicable.
All full time Codeworks employees are eligible to enroll in the company’s medical, dental, vision, and life insurance plans. Additionally, employees can participate in Codeworks’ 401(k) retirement plan.
Salary : $18 - $20
