Technical Support Analyst

Job Opportunity: Technical Support Analyst

About the Role: Are you passionate about technology and eager to kickstart your career in IT support? We are looking for enthusiastic individuals with 3-6 months of experience or internship in technical support to join our dynamic team as Technical Support Analysts. This role offers fantastic growth opportunities and the chance to work in a hybrid environment after completing training.
Key Highlights:

• Local Candidates Preferred: This position is open to local candidates who can report onsite for the duration of training.
• Hybrid Work Model: After training, enjoy the flexibility of working from home three days a week.
• Comprehensive Training: All resources need to be onsite for the duration of training to ensure you are fully equipped for success.
• Remote Interviews: Interviews will be conducted remotely via Zoom.
• Equipment Provided: We provide all necessary equipment, including a laptop. Any additional equipment will be at the candidate's cost.

Role Summary: As a Technical Support Analyst, you will be the first point of contact for technical issues, requests, and questions from over 20,000 supported staff. Your responsibilities will include:

• Providing technical support via phone and chat interactions using remote access software.
• Troubleshooting remote hardware, custom and commercial software, and connectivity issues.
• Supporting Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.

Key Responsibilities:

• Handle an average of 25 interactions per day, ensuring high-quality customer service and first contact resolution.
• Adhere to Key Performance Indicators, including attendance, schedule adherence, quality, and customer service.
• Expect nearly 100% of your day to be dedicated to handling customer interactions during assigned shifts.

Required Skills and Experience:

• General Windows Knowledge/Troubleshooting
• MS Office Troubleshooting
• General Networking Knowledge
• Service Desk Experience
• Phone/Chat IT Support Experience
• Great Typing Skills (WPM)

Additional Skills:

• Familiarity with Device Manager, IP addresses, Event Viewer, Team Viewer, DNS, Task Manager, and installation of applications on mobile devices.
• Knowledge of hidden file navigation and identifying running applications.

Why Join Us?

• Growth Opportunities: This role is perfect for individuals looking to grow their careers in IT support. With our comprehensive training and supportive environment, you'll have the chance to develop your skills and advance within the company.
• Supportive Team Environment: Join a team that values collaboration, continuous learning, and professional development.
• Flexible Work Arrangements: Enjoy the benefits of a hybrid work model that offers a balance between onsite and remote work.

If you're ready to take the next step in your career and join a company that values your growth and development, apply now to become a Technical Support Analyst!
We look forward to welcoming you to our team!
Pay and Benefits
The pay range for this position is $17.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Franklin,WI.
Application Deadline
This position is anticipated to close on Apr 25, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.