What are the responsibilities and job description for the Technical Support Analyst position at Tier4 Group?
Job Description
Job Description
Position : Technical Support Analyst
Location : Franklin, WI (Onsite / Hybrid)
Duration : 18-month contract
Perks : Competitive rates, benefits, free daily lunches onsite, and an excellent opportunity to join a Fortune 500 company!
About the Role :
Our Fortune 500 client is seeking multiple Technical Support Analysts to join their growing team in Franklin, WI. This contract role offers the potential to get your foot in the door with a great organization. After completing a paid 7-week onsite training program, you’ll have the flexibility to work hybrid or remotely based on your shift.
Responsibilities :
- Provide technical support via phone and chat in a contact center environment.
- Troubleshoot hardware, software, and connectivity issues remotely.
- Support Windows 10 / 11, Office 365, laptops, desktops, printers, mobile devices, and various in-house and commercial applications.
- Handle approximately 25 customer interactions per day as the single point of contact for technical issues.
- Maintain high standards in customer service, meeting key performance indicators (KPIs) such as attendance, first-contact resolution, and quality.
Shift Details :
Available Shifts : 1st, 2nd, 3rd, and weekends
Post-Training Hybrid / Remote Options :
Qualifications :
Education : High School Diploma or GED required; Associate degree or equivalent experience preferred.
Technical Skills :
Soft Skills :
