What are the responsibilities and job description for the HR Coordinator position at Coen Markets?
Job Purpose:
The HR Office Coordinator is responsible for serving as the primary point of contact to coordinate and support day-to-day Corporate Office operations. This position will work in a complementary function to the Payroll & HR team and report to the SR. Director of Human Resources.
Guiding Principles:
It is Coen’s mission to impress and satisfy our guests with every visit and make their lives simpler. We seek to accomplish
this mission through the following seven Core Principles.
Responsibilities & Essential Functions:
Office Coordination:
The HR Office Coordinator is responsible for serving as the primary point of contact to coordinate and support day-to-day Corporate Office operations. This position will work in a complementary function to the Payroll & HR team and report to the SR. Director of Human Resources.
Guiding Principles:
It is Coen’s mission to impress and satisfy our guests with every visit and make their lives simpler. We seek to accomplish
this mission through the following seven Core Principles.
- Do the right thing, right now, every time
- Embrace change
- Communicate with transparency
- Respect and value our guests and team members
- Treat our vendors as partners
- Have a passion for winning
- Commit to making a positive impact on our community
Responsibilities & Essential Functions:
Office Coordination:
- Receive and distribute incoming mail and facilitate mail out including express packages.
- Manage Office supplies.
- Liaise with Office related vendors including facility, cleaning, catering, shredding, and security.
- Coordination with other departments including HR (policy-related matters) and IT (for Office equipment matters).
- Coordinate employee engagement activities.
- Office visitor support.
- Works with cross-functional team members to investigate and resolve customer and vendor questions and concerns.
- Reviews and approves invoices related to general cleaning, UPS, FedEx, and other office related vendors
- Provide administrative support to Senior Leadership including the following:
- Meeting preparation.
- Travel arrangements for Senior Leadership, Guests of the Company, and or Vendors.
- Coen Fleet/Zipline Card Administrator.
- Manage and monitor the enrollment process to ensure prompt responses to all steps and customer inquiries.
- Maintain prompt and thorough communication with the applicants throughout the enrollment process.
- Serve as the customer point of contact for enrolled customers.
- Maintain a level of excellence with each conversation or correspondence with customers.
- Process monthly invoices & statements for non-ACH Fleet Customers.
Club Coen Customer Support:
- Respond promptly to all customer inquiries related to Club Coen enrollment.
- Closely monitor enrollment progress and engage the customer as appropriate with the goal to exceed expectations, be responsive, and finalize enrollment.
- Respond promptly to all enrolled customer inquiries. Customer Issues and Concerns:
- Customer Point of Contact for any Complaints or issues they may have.
- Good Line of communication to the District and Regional Managers
Educations, Experience, & Skill Requirements:
- 5 years of experience in a professional office environment; experience working with Microsoft Office products including Excel and Word.
- Experience in customer service.
- Excellent communication and interpersonal skills.
- Organized with the ability to prioritize and multi-task.
- UKG experience is preferred
- Payroll experience a plus
Licensure & Certifications:
- Notary Public certification preferred
