Director of Video Gaming

Description

SUMMARY:

The Director of Video Games is a member of the Coeur d'Alene Casino Executive team and oversees all Video Games, technical aspects and team members throughout the Gaming Floor. The main purpose of this role is to maintain a high level of customer service in all Gaming areas, while supervising the various departments and employees as assigned. The Director of Video Games is eligible for annual merit increases as well as our management bonus pool.

RESPONSIBILITIES:

• Monitor the gaming areas utilizing advanced slot analysis, customer/employee feedback, complaints, and personnel experience.
• Supervision of the gaming departments or other departments as assigned; including but not limited to budget analysis, monitoring and serving the employees’ interests, keeping up morale, and enforcing Policy and Procedure.
• Protect the assets of the CDA Tribe and the integrity of the CDA Resort.
• Maintain an ongoing understanding of and enforcement of the CDA Tribal MICS.
• Provide excellent customer service to all customers and employees with the goal of creating the best gambling experience possible.
• Utilize basic computer programs.
• Utilize supervisory skills, such as Servant Leadership.
• Utilize customer service skills.
• Ensure the department’s core values are practiced by the gaming departments.
• Monitor employees on shift.
• Handle customer complaints and concerns while in the Casino
• Handle first contact with customers on casino disputes
• Use Microsoft Outlook to communicate with other executives, managers and employees on a daily basis
• Keep up to date on changes within the Resort
• Promote a positive work environment for the employees, keeping up morale

Qualifications

QUALIFICATIONS

Education/Experience:

• Must be able to obtain a Coeur d’Alene Tribal Gaming License.
• Bachelor’s Degree required.
• Five years previous related experience managing a video gaming department required.
• Ten or more years of previous experience will be accepted in lieu of a degree.
• Five years lead, supervisory or manager experience required.

Skills/Knowledge:

• Must be able to manage all aspects of a Video gaming department.
• Must understand the roles of every job within the oversight of the department.
• Must be able to analyze and decipher video gaming machine data.
• Must understand slot performance, machine mix, floor layout best practices, and other skills to best develop the most effective and productive video gaming floor.
• Must understand the logistics of the video gaming floor and work to make sure the customers service on the machines is at the highest level possible.
• Must be able to follow instructions precisely.
• Must work well in a team environment.
• Proficiency in Microsoft Word, Excel and Outlook required.
• Proficiency in Microsoft Power Point, Patron Management & ADP preferred.
• Ability to multitask is required as the successful candidate must handle customers, employees and a multitude of issues on any given shift in the casino.
• Good written and verbal communication skills and organization skills required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds unassisted. Specific vision abilities required by this job include ability to adjust focus. This position may work a variety of shifts and days and may occasionally work more than 8 hours a day or 40 hours a week.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.