Floor Cocktail Server

Summary

The Casino Floor Cocktail Server will service the Casino Gaming floor with alcoholic beverages to gaming patrons.

Responsibilities

• ID all customers that appear under 30 years old.
• Work quickly and efficiently to serve and navigate the gaming floor
• Carry a radio with a headset used to communicate with gaming floor staff.
• Retrieve drink orders from customers and place them in the POS system for the bartender to prepare.
• Monitor customers and discontinue service when they appear to be intoxicated.
• Secure alcohol during non-operational hours in accordance with state law.
• Handle customer complaints in an appropriate manner.
• Clean up after customers leave your work area.
• Suggest higher cost products to produce higher ticket averages.
• Other projects and duties as assigned.
  
  

Qualifications

Education/Experience:

• Must be 19 years old or older.
• Previous customer service experience required.
• Must pass in house certifications before liquor services can commence.
• Two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests.
  
  

Skills/Knowledge

• Cashiering skills preferred.
• Knowledge of various aspects of bartending required.
• Must be able guide, coach, and work well with a team.
• Must be skilled at managing conflict and influencing outcomes.
• Must be adept at multi-tasking.
• Excellent verbal communication skills required; excellent written communication skills preferred.
• Presentation and organizational skills preferred.
• Must be able to follow detailed instructions precisely.
• Should understand the theory of progressive discipline.
  
  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to perform repetitious activity; stand; walk; reach above shoulder height; bend and/or squat; be subjected to loud sounds and cigarette smoke; reach with hands and arms; and talk or hear.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.