Concierge - The Coeur d'Alene Resort

Job Summary

Responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a directory of names and numbers that can facilitate any challenging and unique requests.

The concierge is a key part of making the stay or travel of our guests memorable.

Full and part-time positions available.

Essential Functions

• Booking Guest reservations for dining, golf, restaurants, and activities.
• Processing tickets for cruises, events and issuing gift cards.
• Answering all inquiries for directions and upcoming events.
• Assisting Guests with copies, faxes and shipping needs.
• Must be able to operate a copier, fax machine, scanner, printer, and have computer knowledge.

Job Requirements

• A positive and congenial attitude is foremost.
• Find joy in assisting people of all ages, from small children to seniors.
• Must be patient and have the ability to defuse an upset Guest.
• Must be comfortable speaking in front of Guests and have a high-stress tolerance, capable of reading and reciting a large volume of information.
• Work independently and initiate work duties, be cognizant of time and accomplish goals in a timely manner. Lift 20 lbs and to be able to bend low and reach high.
• Must be able to hear and speak clearly in order to answer up to 40 phone calls per hour, have basic math and accounting skills with computer usage.
• Type 45 words per minute with proofreading ability, have organizational skills and legible handwriting.
• Prefer some knowledge of the Coeur d'Alene and North Idaho area or willing to study and experience activities on your own time.

COMPENSATION & BENEFITS OPPORTUNITIES

Work Perks:

• Employee meal program

• FREE parking

• Uniform provided - with in-house laundry

Medical, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full-time employees are offered these benefits first of the month following 60 days of employment

• Must maintain a minimum of 30 hours per week or more.

• Variable-hour team members could be eligible 12 months after their date of hire, with supervisor approval, so long as they have averaged 30 hours per week throughout their first year.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.

• 2% match with a 4% contribution from the team member.

PTO:

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week)

• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)

• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week)

• 5 years gets 20 PTO days - 1,200 hours (average 23 hours per week)

Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.

Employee Discounts:

• Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), discounted room rates, discounted golf rates, just to name a few!