Sales & Catering Coordinator

Job Title

Sales & Catering Coordinator

Job Summary

The coordinator will support the Sales, Catering, and Conference Services Managers with daily activities and specific responsibilities related to incoming leads and facilitation of customer events. The role will include interaction with internal managers and external clients while ensuring the highest level of customer service. This role will periodically be required to be available in person for catered events on evenings and weekends.

Essential Functions

• Field and qualify catering inquiries, provide basic information

• Responsible for sales and service of events as assigned

• Provide support for special projects and contribute to the enhancement of work processes and systems

• Generate contracts and banquet event orders for customer review, signature, and distribution

• Deposit collection and follow-up through Sertifi

• In-person coordination as needed with catering event planners while on-site

• Create menus and labels for food & beverage events

• Contact vendors to source items needed for events

• Assist with pre-planning and site visits including setting up transportation, dining reservations, golf & spa appointments, guestroom reservations, and creating the agenda for the clients to review

Job Requirements 

• Associates or Bachelors Degree preferred

• One year of food and beverage or catering experience preferred

• Good verbal, listening, and written communication skills

• Time and stress management skills are important

• Strong organizational skills required

• Must be detail-oriented with the ability to meet deadlines

• Must be able to work individually and in a team environment
COMPENSATION & BENEFITS OPPORTUNITIES
Work Perks:

• Employee meal program
• FREE parking
• Uniform provided - with in-house laundry
  
Medical, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full-time employees are offered these benefits the first of the month following 60 days of employment
• Must maintain a minimum of 30 hours per week or more.
• Variable-hour team members could be eligible 12 months after their date of hire, with supervisor approval, so long as they have averaged 30 hours per week throughout their first year.
  
401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
• 50% match up to a 4% contribution from the team member.
  
PTO:

• 6 months get 7 PTO days - 728 hours (average 28 hours per week)
• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week)
• 2-4 years get 15 PTO days - 1,456 hours (average 28 hours per week)
• 5 years get 20 PTO days - 1,200 hours (average 23 hours per week)
  
Holiday Pay:

• Hourly team members who work on Thanksgiving and Christmas will be paid their wage at time and a half.
  
Employee Discounts:

• Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges (includes immediate family members and 2 friends), Free daily cruises (team member only, upon availability), and discounted room rates just to name a few!