Job Description
Job Description
POSITION SUMMARY
- To provide excellent customer service to employees, job applicants, and other visitors.
- Conducting all daily HR process to meet the strategic goals and objectives of CRMC and CRH Physician Practices.
OVERVIEW
The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.RATING SCALE DEFINITION
Needs Improvement – Performance is consistently below requirements / expectations. Immediate improvement is necessary.There are shortfalls in meeting the standard, criteria or objective.
The employee requires close supervision or step-by-step guidance for this task.There is room for significant improvement before moving to the “meets expectation” level.Employee may have work improvement plan in place for this standard or objective.Meets Expectations – Performance meets all established standards and sometimes exceeds them. Activities contribute to increased unit / department results. Employees consistently complete the work that is required and at times go beyond expectations.
Employee reached the expected level of performance.
Performance is solid, effective and consistently meets the standards as required by the job.Performance is what can be expected of a fully qualified and experienced person.Under normal supervision and follow-up, tasks are completed on schedule and in keeping with expected results.Excels – Outstanding performance.
Performance consistently surpasses all established standards.
Activities often contribute to improved or innovative work practices.People often seek out the employee for assistance in this area.Employee rarely requires supervision or follow-up.Not Applicable – Item does not apply to this job.
QUALIFICATIONS
Knowledge, Skills and AbilitiesExcellent customer service skills.
Reads and understands the English language.Ability to think critically and analytically with little or no supervisionAbility to work effectively in situations of high stress and conflict and communicate goals and outcomes.Ability to process information and prioritizePossesses exceptional verbal and written communication skillsPossesses independent work habits, is self-reliant and self-directedAbility to learn, adapt, and change as required by the job functionsAbility to maintain absolute confidentiality of material and information accessed and reviewedBasic computer literacyAbility to move freely, reach, bend, and complete light liftingAbility to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelinesAbility to maintain attendance to meet standard job practicesEducationBachelor’s degree in HR or business.
LicensureNone required.
ExperienceThree to five years experience in Human Resources
Interpersonal skillsEssential technical / motor skillsEssential physical requirementsSedentary : Exert up to 10 lb. of force occasionally and / or a minute amount frequently - >
Essential mental requirementsEssential sensory requirementsOtherExcellent customer service skills
Exceptional written, verbal, and presentation skillsAbility to communicate effectively with all levels of employeeProficient in Word Processing, spreadsheets, charts, graphs and a variety of software applicationsStrategic planning and organizational skillsEquipment used
