What are the responsibilities and job description for the Technical Support Specialist - IT Infrastructure position at COFMC?
Job Title: Technical Support Specialist
About Us:
COFMC is a leading healthcare provider dedicated to delivering exceptional patient care and innovative solutions in the field of Informatics.
Job Summary:
We are seeking an experienced Technical Support Specialist to join our Informatics team. The successful candidate will be responsible for providing Tier 1 technical support for network and workstations across all COFMC sites, as well as remote desktop support and platform management.
- Provide technical support for network and workstations at all COFMC sites.
- Travel to meet the needs of all COFMC sites.
- Provide remote desktop support and platform management.
- Operate facility ticketing directly with E.H.R. and Networking vendors to obtain issue fixes as needed.
- Provide basic orientation to new staff in individual job needs as it relates to informational technology.
- Work with all Informatics/I.T. staff to gain and maintain an in-depth functional and technical understanding of the E.H.R., both current and subsequent versions.
- Serve on COFMC committees as needed.
- Participate in short- and long-term program planning for the Informatics Department, including development of goals and objectives.
Required Skills and Qualifications:
- Bachelor's or associate degree in information technology or similar preferred, equivalent work experience, and/or certifications in a related field.
- Experience with electronic health records, SQL, CMS, or database records system.
- Experience with general desktop support and troubleshooting techniques in Windows workstation environment.
- General understanding of Hosted Cloud environments, Networking, VoIP Environments, HL7 Interfacing, VPN.
- Knowledge of public health principles and practice; primarily privacy and security standards.
- Excellent interpersonal skills and written communication skills.
Benefits:
- Opportunity to work with a dynamic and innovative team in the field of Informatics.
- Professional growth and development opportunities.
- Competitive salary and benefits package.
How to Apply: Please submit your resume and cover letter to apply for this exciting opportunity.
