INFRASTRUCTURE SUPPORT SPECIALIST

req19113

INFRASTRUCTURE SUPPORT SPECIALIST

Staff Full-Time

DS9981

OSU INSTITUTE OF TECHNOLOGY

Technology Services

Okmulgee, Oklahoma

United States

18.00 - 19.71, Commensurate with education and experience

Mon-Fri 7 : 30-4 : 30 (may vary)

GENERAL SUMMARY :   Participate in the specification, quotation, maintenance, repair, installation, deployment, monitoring, documentation, testing, and security of campus  CPIP network, telephone, video, wired network, wireless network, virtual servers, physical servers, firewalls, intrusion protection systems, associated software, and confidentiality, integrity, availability of data services hereinafter collectively referred to as infrastructure.  Should strive to provide 99% infrastructure uptime.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Plan, quote, install, configure, secure, support, deploy and document the university’s infrastructure.
• Respond to telephone calls, emails, texts, service tickets  and personnel requests for infrastructure-related technical support accurately and on a timely basis.
• Diagnose problems correctly and quickly using a high  degree of patience, troubleshooting, customer service, and researching skills.
• Identify, investigate, and resolve technical infrastructure problems.
• Supervise support specialists and student workers in supporting tier one infrastructure issues.
• Assess, monitor, and report infrastructure  performance.
• Recommend necessary infrastructure repairs and upgrades to Infrastructure Administrator.
• Serve as a point of escalation for infrastructure problems  and issues to ensure a prompt resolution.
• Establish and maintain a good working relationship with all academic and administrative units.
• Assist vendors providing infrastructure services.
• Generate, follow to completion, document, and close infrastructure-related service tickets.
• Maintain and configure the software side of our infrastructure equipment.
• Provide backup, recovery, disaster recovery, and off-site colocation.
• Create and deploy workstation images.
• Provide general information technology support.
• Other relative duties as assigned.

Please upload cover letter, resume, and list of references for full consideration.

To perform this job successfully, anindividual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skill and / orability required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

Minimum Qualifications :

Bachelor degree in a computer related discipline from an accredited college or university highly preferred.

Evidences a history of demonstrating ethical and professional behavior.

Proven experience and expertise in hardware, operating systems and infrastructures.

Must possess excellent critical thinking, troubleshooting, and decision-making skills.

Must have an understanding of binary and hexadecimal operations and possess algebra skills.

A positive "can-do" attitude along with a professional appearance and demeanor should be modeled at all times.

Must have a willingness to continually self-initiate learning to remain current in expertise.

Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external clients, exhibiting high production standards.

Must be team-oriented.

Ability to define problems, collect data, establish facts, recommend and implement solutions in a timely fashion.

Strong organizational skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment.

Ability to prioritize and delegate work.

Must be flexible, innovative and self-motivated.

Advanced verbal and written communication skills.

Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict.

Valid Oklahoma driver’s license.

Professional industry certifications are highly desirable.

Ability to work some early morning, evenings, and weekends. Provide on-call availability.

Must be able to lift and carry equipment and supplies weighing up to 50 pounds.

Must be able to bend, stoop, reach and have manual dexterity to efficiently operate a computer keyboard and efficiently repair computer equipment, and vision sufficient to read written communications and computer display screens.

Travel may be required.

Primarily a normal office physical environment. Some work in computer rooms where dust and dirt may have accumulated. Travel across campus with equipment is necessary.

DISCLAIMER : The above statementsare intended to describe the general nature and level of work being performedby people assigned to this job.  They arenot intended to be an exhaustive list of all responsibilities, duties, and skillsrequired of personnel so classified.