Demo

Service Desk Technician

Coforge
Sioux Falls, SD Full Time
POSTED ON 12/27/2024 CLOSED ON 1/25/2025

What are the responsibilities and job description for the Service Desk Technician position at Coforge?

Job Title: Service Desk Technician

Role: Fulltime

Experience: 2-4 years

Skills: software, hardware and basic network troubleshooting

Location: Sioux Falls, South Dakota

We at Coforge are hiring service desk technician with the following skillset

  • Provide Level 1 and 2 support to the client.
  • Identify issues and escalate issues when necessary.
  • Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
  • Escalate user issues to appropriate resources when necessary.
  • Perform software, hardware and basic network troubleshooting.
  • Clearly document user issues and troubleshooting steps.
  • Maintain technical documentation.
  • Perform other duties as assigned.

If interested, share your resume with Shabnam.shaikh@coforge.com

Salary : $15 - $16

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