What are the responsibilities and job description for the Manager Field Operations position at Cogeco, Inc.?
Job Description
We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are 'Above And Beyonders', who consistently strive to surprise and delight our customers by doing the unexpected.
Why Work At Breezeline?
As one of the country's fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person's unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized.
Key Responsibilities
- Develops and implements business strategies across the Technical Operations organization to meet established service metrics and quality assurance goals.
- Establishes and monitors clearly defined key performance indicators (productivity, quality, sales, service rates, etc.) for all Technical Operations personnel to support best in class customer service.
- Assures network performance/service level compliance and reporting with federal, state, and local requirements including annual FCC proof of performance and signal leakage.
- Lead, direct, and motivate a team comprised of management, exempt, and non-exempt employees.
- Participates in the hiring, training, and development of the Technical Operations staff to ensure that personnel development and company financial goals are achieved.
- Monitor fleet management, maintenance and safety inspections. Manage driver's inventory, licenses and activities/traffic violations.
- Coordinate preparation of the capital and operation budget process and monitor activity throughout the year to ensure capital and operating expenses are controlled according to the budget plan to meet or exceed annual cash flow.
- Monitor and manage system and technical metrics not limited to but including system & node health, power supplies, repeat trouble calls on trouble calls and installs, quality controls, work order quota and One View tickets.
- Develops and maintains strategic partnerships with cross-functional organizations to ensure effective implementation of methods and procedures as well as to identify expedient and comprehensive solutions to customer-impacting issues.
Qualifications
Bachelor's Degree or Equivalent 10 years related experience
Available Benefits
- Competitive salary
- Medical coverage (including prescription and vision plans)
- Dental coverage
- Life Insurance (1x salary at no cost to employee)
- Long and short-term disability insurance (no cost to employee)
- Voluntary employee, spousal, and child life insurance
- Company recognized Holidays with additional Floating Holidays
- Paid Time Off (PTO) programs
- Comprehensive Flex Work Policy
- 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
- Participation in the Employee Bonus Plan
- Participation in the Cogeco Stock Purchase Plan
- Complimentary and discounted broadband services (for those in our service area)
- Tuition Reimbursement
- Headspace Membership
- Opportunities for LinkedIn Learning subscriptions for select colleagues
