UCC Client Service Specialist

Cogency Global Inc.

THE RIGHT RESPONSE

AT THE RIGHT TIME,

EVERY TIME

Position Title: UCC Client Service Specialist

Location: New York

Employment Type: Fulltime – Non-Exempt

Hours: 10:00 am to 6:00 pm

Benefits Offered: 401K, Dental, Life, Medical, Vision

Salary: $48K - $52K

The Client Service Specialist plays a vital role in providing support for clients by managing a variety of tasks related to UCC searches and/or filings which include:

· Conducting and analyzing UCC searches through various state agency databases and online platforms, ensuring accurate and comprehensive results

· Preparing, reviewing and submitting UCC filings/search requests to state agencies, maintaining a high standard of accuracy and compliance

· Creating and delivering detailed search result reports in MS Excel/PDF formats

· Interacting directly with clients, agents and cogency team members via phone and email to address inquires, and to provide updates and resolve issues promptly

· Staying up to date with UCC regulations and procedures to provide accurate guidance and support

· Assisting with additional UCC related projects as assigned by your manager

BA degree, excellent customer service skills, and strong computer/research skills including proficiency with MS Word, Excel, Teams and Outlook software are required. The ideal candidate should be well organized and detail-oriented, with excellent written and verbal communication skills. Must be able to multi-task effectively, work to high standards of quality and be a team player.

This position is based in our New York office, with regular hours of 10:00 AM – 6:00 PM. Join our team and experience the support, camaraderie and satisfaction that come from working with a family-oriented, professional company! Our No Layoff Strategy, commitment to integrity, fairness and fun, and strong financial performance make us an ideal alternative to the traditional “all business” organization.

Together, we live our Core Values

Integrity: Doing the Right thing even when no one will know and walking the talk

Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.

Fun: We believe in a fun work environment & have many team events that support the ‘fun’ culture

No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy

...and to further support our staff, we offer:

· Relaxed and Casual dress code for Summer months & Fridays

· Educational assistance program for all of our eligible staff members

· Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions

· An Organization that gives back to Society – We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year

· A commitment to diversity & inclusion

· 401k up to 5% price match, Access to FSA,

· 80% covered Medical Insurance & 80% covered Dental & Vision insurance

· NYC Transit Benefit

Job Type: Full-time