What are the responsibilities and job description for the Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer position at Cogent IBS, Inc?
Job Details
Position: Genesys/VOIP / SIP Voice Engineer Level 3 Support Engineer
Location: Dallas, Texas Metropolitan Area / Onsite
- Solid experience with Genesys SIP stack or other Contact Center Voice solutions.
- Extensive experience with SIP, VoIP & TDM co-environment.
- Experience in large enterprise & globally distributed Genesys deployments Experience in large enterprise & global SIP engineering, development, deployments and support.
- Expert knowledge of SIP, RTP, TCP/IP, NAT, WebRTC and packet analysis Extensive experience with network and voice analysis tools, like NetScout or similar tools.
- Expert with network and common data center infrastructure Genesys Certification preferred.
- Familiarity with Genesys Voice Application Troubleshooting & Log Analysis Software development experience integrating SIP with desktop applications.
- Proficient with developing VoIP/SIP application security.
- Experience with Voice over TLS and Security Certificates is desirable Expert Layer 3 and QOS Experience.
- Expert with Rules Engines, Session Management, Route Plans, and Traffic Management Working
- knowledge of Session Border Controller Working experience with Linux OS & ISO images Familiarity with Mac and macOS is desirable
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