What are the responsibilities and job description for the IT Support Technician position at Cogent, Inc.?
IT Support Technician: Grow with an Employee-Owned Company! Join our ESOP company as an IT Support Technician and make a real impact! Based in Golden Colorado, this full-time role supports employees across the organization, troubleshooting hardware, software, and network issues. Occasional travel (5-10%) to branch locations.
Why You’ll Love It:
- Work in a collaborative, people-first environment
- Gain hands-on IT experience with room to grow your skills
- Be part of an employee-owned company
What You’ll Bring:
- 2-3 years of IT support experience
- Strong troubleshooting and customer service skills
- Ability to adapt in a fast-paced environment
Cogent is a growing, employee-owned company that provides creative and innovative fluid processing solutions. We are committed to serving the local Industrial, Municipal, Commercial Building Trades, Oil & Gas markets. Our companies include Automatic Engineering, BRI, Fluid Equipment, Lee Mathews, Industrial Measurement and Control, iME Solutions, Vanco, Vandevanter Engineering, Velocity, Water Technology Group, and Central States Group. Our people make the difference, our shared values define us as a team and bring our vision to life. We are passionate about helping customers and the communities where we live and work and pride ourselves on being respected, innovative leaders in our industry. Together, our employee-owners help build healthy and prosperous communities through creatively engineered solutions in the industries that we serve.
We are currently seeking an IT Support Technician to provide direct support to internal employees and other users of Cogent’s systems and solutions. This position is full-time and will operate out of our Golden Colorado location. In this position, you will have the opportunity to work with everyone in our organization and will occasionally travel to other nearby branch locations 5-10% over the course of a year. You will be a part of a small IT team making a huge impact on both the customer and employee experience as we continue to grow.
What you will spend most of your time doing:
- Provide technical assistance to users via phone, email, chat, remote connection, or in-person while following established IT policies and procedures
- Provide basic technical support for hardware, software, and networks
- Utilize the IT ticketing system for logging incidents, communicating with users, updating cases, and documenting resolutions
- Ensure new IT tickets are acknowledged and assigned in a timely manner
- Identify and escalate issues requiring advanced technical experience and/or urgent attention
- Work with the appropriate sense of urgency to minimize end-user frustration and business disruption resulting from IT issues
- Set up new computers and install software in accordance with IT standards
- Configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with IT policies and procedures
- Attend and actively participate in weekly IT team meetings
- Perform other duties as assigned
Qualified applicants will bring these skills to the team:
- Excellent customer service and interpersonal skills
- Basic understanding of IT systems, networking, and troubleshooting
- Technical knowledge of Windows 10 and 11 Operating Systems
- Good understanding of Microsoft Office application suite
- Good understanding of Google Workspace environment
- 2-3 years of desktop support experience
- Self-motivator with an internal drive for success
- The ability to build and foster relationships across all departments
- Excellent analytical and problem-solving skills
- Excellent written communication skills
- Ability and willingness to adjust work hours to support company-wide events
- Ability to remain calm in a fast-paced, changing environment
- Ability to organize, prioritize, plan, and execute work
- Ability to work alone and within a team environment
- Ability to lift 50 pounds unaided
- Ability to sit at a computer for long periods of time
Periodic non-business-hours work may be required for major issues or applicable project implementations.
We value a great attitude and hard work and in return provide competitive wages, employee ownership, benefits, training, and career growth opportunities. If this sounds like an opportunity you would like to learn more about, we hope we have the opportunity to meet you!
Experience
Required- 2 - 3 years: 2-3 years of desktop support experience
- 2 - 3 years: Good understanding of Google Workspace environment
- 2 - 3 years: Good understanding of Microsoft Office application suite
- 2 - 3 years: Technical knowledge of Windows 10 and 11 Operating Systems
- 2 - 3 years: Basic understanding of IT systems, networking, and troubleshooting
- 2 - 3 years: Experience building and fostering relationships across all departments
Education
Required- High School or better in General Studies
- Technical/other training or better in Information Technology or related field
- Bachelors or better in Information Technology or related field
Skills
Required- Interpersonal Skills
- Time Management Skills
- Attention to Detail
- Windows Operating Systems
- Google Workspace
- IT Networking
- Microsoft Office Application Suite
- Multitasking
- Organizational Skills
- Written Communication
- Problem Solving
Behaviors
Required- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
