In-Salon Coordinator

To assist with managing our Consumer Claims Testing Program - approx. 25 studies/year

• Helps with recruitment for each study w/attention to study requirements.
• Corresponds directly with study participants (75/study) and helps with shipment of test products to them by creating shipping labels, maintaining current record of participant profiles and tracking details.
• Monitors completion of each study (4-weeks/study) for each participant and rewarding completion with a gift (second shipment) and registration link for shopping at our company store.
• Helps to build the study in our software system and can access the data in real time to prompt reminders to participants.
• Assists with overall study reporting, which is then shared with Global Marketing, RAI Claims and Valorization Teams for claims substantiation.

To manage overall recruitment of our Testing Program, both Consumer and In-Salon.

• Assists any new models/participants in our testing program with registration, creation of profile, and skin allergy testing when applicable.
• Ensures new models are rotated quickly into our testing calendar for in-salon models.
• Is responsible for all social media IG/FB postings as they relate to recruitment.

Skills needed:

• Excellent organizational skills – must be a user of excel
• High level of customer service
• Some experience with social media, esp. IG and FB, video editing
• Must be familiar with Microsoft suite – Outlook and Teams
• Cosmetology license preferred but not required; Spanish speaking nice to have.