Salon Coordinator

Overview

Sumptuous Locks is a Natural Hair salon that specializes in locking hair. Our approach is holistic: good health is good hair. We provide a wealth of services for Sisterlocks™, microlocs, instant locs, interlocs, traditional locs, and Natural Hair.

We are a growing salon and currently seeking a Salon Coordinator to serve as an integral part of our team.

If you have the natural ability to:

• Make others smile
• Address and resolve customer concerns
•  Multi-task like ninja
• Build communities through social media

We want to hear from you!

Responsibilities

• Front desk coordinator: Answering phones, booking appointments, answer client questions, checking clients in and out
• Monitoring the calendar of appointments, meetings, and events
• Organizing and updating key documents
• Creating and implementing administrative systems and procedures that ensures the organization and success of Sumptuous Locks
• Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met
• Ensure client information is entered with accuracy and timeliness.
• Manage employee and client schedules (knowledge of GenBooks a big plus)
• Organize and execute shop flow between Clients and staff in a positive manner.
• Inventory management and ordering of salon supplies
• Promote retail products
• Researching new salon technology and developments
• Coordinate special training sessions with staff
• Create social media, online campaigns, event planning and promotion, in-office seminars, community outreach, etc.
• Creating content for all advertising promotions, including flyers and promotions for salon and website maintenance.
• Coordinating e-mail marketing campaigns for upcoming events for the salon, as well as scheduling in-person meetings

Qualifications

• 3-5 years experience working for an organization
• High School diploma or GED (required). Bachelors degree preferred.
• Background in marketing and social media
• Microsoft Office (Word, Excel, etc.) knowledge
• Experience with Canva and/or Photoshop is preferred.
• Proficient in audio and video recording and editing procedures.
• Retail experience is also preferred.
• Familiar with social media platforms (Facebook, YouTube, Twitter, LinkedIn, and Instagram)
• Excellent client relationship skills including, but not limited to the ability to clearly and effectively communicate, problem-solve, multi-task, and take direction
• Candidate must have high standards of professionalism, be dependable, take pride in their work, and can work in a fast-paced environment.