What are the responsibilities and job description for the Senior Systems Administrator position at Cogir Senior Living?
ABOUT THE COMPANY
Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!
WHAT WE OFFER
- Health, Dental, Vision, and Life Insurance.
- 401K with company match.
- Paid Vacation, Holidays, and Sick Leave.
- Employee Assistance Program,
- Generous Employee Referral Program and more.
POSITION OVERVIEW
The Senior Systems Administrator is responsible for providing advanced technical support and resolving escalated IT issues that Tier 1 or 2 technicians cannot address. This role involves troubleshooting complex hardware, software, and network problems while maintaining a seamless IT environment. The Senior Systems Administrator is key in enhancing IT service delivery and improving organizational productivity.
KEY RESPONSIBILITIES
- Handle escalated support requests, identifying root causes and implementing effective solutions.
- Troubleshoot and resolve complex hardware, software, and network issues, ensuring timely resolution.
- Utilize remote desktop tools and diagnostics to troubleshoot issues for remote users as necessary.
- Assist with user account management, including advanced access permissions and group policy settings.
- Support system administration tasks such as Entra ID/Active Directory management, server maintenance, and network connectivity issues.
- Firewall and network configuration
- Phone system configuration
- Monitor system performance and provide recommendations for optimizations or upgrades.
- Install, configure, and maintain user hardware and software, following company standards and best practices.
- Support the deployment of new applications and assist with software updates and patches.
- Update the helpdesk knowledge base with solutions for recurring issues and provide training materials to Tier One and Two technicians to reduce escalations.
- Serve as a resource for Tier 1 and 2 technicians, offering guidance on resolving more challenging technical issues.
- Provide training on system tools, applications, and best practices, enabling users to operate independently and prevent common issues.
- Participate in continuous improvement initiatives to optimize helpdesk processes and enhance overall service quality.
CANDIDATE QUALIFICATIONS
Education:
- An associate's degree in IT, Computer Science, or a related field is required.
- A Bachelor's degree is preferred.
Experience, Competencies, and Skills:
- 5 years of experience in a helpdesk or IT support role, with a strong understanding of hardware, software, and network troubleshooting.
- Proficiency in Windows OS, M365, Entra ID/Active Directory, IOS, Android OS, and common business applications.
- Basic familiarity with Mac operating systems is preferred.
- Experience with ticketing systems (e.g., ServiceNow, Zendesk) and remote support tools.
- Advanced knowledge of networking fundamentals, including VLANs and firewall configurations.
- Experience with WiFi access administration and SSID administration.
- VoIP and telecom troubleshooting.
- Familiarity with best practices for incident management.
This role is ideal for a knowledgeable, proactive problem-solver who excels in a collaborative environment. A successful Senior Systems Administrator will have strong technical expertise, exceptional communication skills, and a commitment to delivering high-quality support that ensures user satisfaction and efficiency.
