Telecom Administrator - IT

THE COMPANY

Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide. As a trusted leader in senior housing, we are dedicated to growth while maintaining our commitment to exceptional care for our residents and a supportive, growth-focused environment for our team members. At Cogir, our culture is rooted in the core values of human focus, creativity, and excellence, which inspire us to continuously improve and achieve excellence in all we do. Join us in our mission to enrich the lives of our residents while building a meaningful and fulfilling career!

POSITION SUMMARY

The Telecom Administrator will manage and optimize the organization's telecommunications systems, including account administration, billing oversight, cost optimization, and project implementation. This role ensures seamless, efficient telecom operations while supporting the organization's evolving communication needs. This role is ideal for a detail-oriented, tech-savvy professional passionate about optimizing telecom systems and supporting organizational efficiency.

KEY RESPONSIBILITIES

Account Administration

• Manage user telecom access accounts, permissions, and profiles across various telecom vendors.
• Oversee the setup and deactivation of telecom services, ensuring accurate record-keeping and compliance with company policies.
• Maintain database of telecom contracts for 100 facilities.
• Coordinate with service providers to troubleshoot issues and maintain a reliable service level.

Billing Approval and Cost Management

• Review, validate, and approve telecom bills to ensure accuracy and proper allocation.
• Analyze billing data to detect discrepancies, minimize errors, and ensure alignment with service agreements.
• Maintain accurate records of telecom expenses, document changes, and provide regular reports to finance and management teams.

Cost Optimization

• Evaluate current telecom expenses to identify opportunities for cost reduction.
• Recommend and implement cost-saving measures, such as service plan adjustments, consolidation of accounts, and contract renegotiations.
• Work with vendors to negotiate competitive rates and assess new options that meet the organization's requirements and budget goals.

Project Implementation and Support

• Lead telecom-related projects like system upgrades, migrations, and new service integrations.
• Collaborate with IT, facilities, accounting, and other departments to ensure successful planning, scheduling, and execution of telecom projects.

Vendor Relationship Management

• Serve as the primary point of contact for telecom vendors, contractors, and service providers, managing relationships to ensure quality service delivery.
• Conduct regular meetings with contractors to get updates on project status

Telecom Analytics and Reporting

• Track telecom cost metrics, providing insights to support data-driven decisions.
• Prepare reports on usage, cost trends, and system performance to inform strategic planning.

CANDIDATE QUALIFICATIONS

Education:

• A Bachelor's degree in Information Technology, Business Administration, or related field, or equivalent work experience, is required.

Experience and Skills:

• At least three (3) years of experience in telecommunications administration, billing management, and cost optimization.
• Strong analytical and problem-solving skills, with experience in billing review and cost management.
• Proficiency in Microsoft Excel and other Office products
• Experience with enterprise telecom systems and service provider management.
• Knowledge of telecom cost-saving strategies and industry best practices.
• Excellent written and oral communication skills.
• Exceptionally self-motivated and directed, able to set and manage priorities judiciously.
• Superior organizational skills and attention to detail.
• Exceptional service orientation and interpersonal skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Strong analytical, evaluative, and problem-solving abilities.
• Understanding of computer systems characteristics, features, and integration capabilities.
• Basic project management skills.

BENEFITS

• Training and career growth opportunities.
• Heath, Dental, Vision, and Life insurance.
• 401K Plan with a company match.
• Paid Vacation, sick leave, and paid holidays.
• Employee Assistance Program.
• Generous Employee Referral Bonus Program and more!

WORK SETTING

• In-person, with work-from-home flexibility.
• Corporate Office in Scottsdale, AZ.

Apply today and become part of the Cogir Family!