What are the responsibilities and job description for the Customer Business Executive position at Cognite?
About Cognite
Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.
Learn more about Cognite here
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Our values
Impact : Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.
Ownership : Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.
Relentless : Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.
Do you want to develop Cognite's customer relationship with some of the largest heavy-asset industrial companies in the world?
Cognite is leading the charge in the Fourth Industrial Revolution, helping our partners make the data they already have do more. For the fourth year in a row, Cognite is undergoing rapid growth.
One of the teams seeing the most transformation is our Customer Success Executive (CSE) team, which partners with our customers to build relationships, learn about their businesses, and drive value based on our customers' desired outcomes. We're looking for new team members to join our team as a CSE.
The CSE acts as the primary customer advocate throughout the post-sale lifecycle by driving customer retention, expansion, and satisfaction. The CSE is responsible for helping our new customers realize the value of our products, including the execution of their customer success plan, the achievement of their business goals, and the adoption of our product to drive greater ROI and satisfaction.
The CSE is responsible for the following :
- Develop trusted advisor relationships with key stakeholders
- Own relationships with executive sponsors, budget owners, and decision-makers
- Understand the customer's values, goals, and vision, helping them realize the full potential of Cognite's products
- Drive adoption and usage by aligning the solution with customer business goals
- Identify and execute new use cases and expansion opportunities to additional customer sites
- Contribute to customer's success, focusing your expertise on assigned stages of the customer journey
- Identify, nurture, and close upsell / cross-sell opportunities to expand customer lifetime value
- Demonstrate value and lead renewal discussions to ensure customer retention and long-term partnerships, including negotiating and securing renewals for your assigned accounts
- Collaborate with Account Executive (Sales) and Delivery Manager for customer introductions and relationship hand-offs
- Cultivate customer champions and leverage their testimonials and case studies to promote brand awareness and drive new business. Build referenceability.
- Support AE in closing new deals by sharing customer success stories
- Partner with Sales Enablement to create customized materials for value tracking
- Increase and maintain Customer Net Promoter Scores(NPS)
- Nurture partners that are relevant to your portfolio of accounts into Cognite's customer reference program
- Collaborate with the Cognite Global Value team in developing value roadmaps and customer success plans, charting a path to the customer's desired outcome with Cognite software, leveraging a comprehensive understanding of Cognite's products
- Developing an account strategy and maintaining an internal account plan to align Cognite cross-functionally around the account plans and needs
- Own assigned accounts pipeline and forecast for all horizons
- Carry expansion and renewal quotas according to assigned accounts
- Communicate the product roadmap to customers, ensuring it meets the customer's needs
- Drive cross-functional collaboration with delivery teams and sales support functions to realize each customer's value roadmap.
- Serve as the "voice of the customer" to both product management and customer community management
- Ensure customer engagement with newsletters, webinars, and events
- Drive customer enablement through projects, Academy, Community, Support, and solution support
- Identifying and assessing renewal risks for customers' license subscriptions and collaborating with internal teams to mitigate risks
- Assist with high-severity requests or issue escalations as needed
- Proactively monitor customer metrics (e.g., product usage (MAU and DAU), Net Promoter Score (NPS), churn rate) to identify at-risk accounts and take proactive measures to maintain and improve customer health
To meet the demands of this role, you should have :
Skills that will help you stand out :
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
A snapshot of our many perks and benefits as a Cogniter
Why choose Cognite?
Apply today!
If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.
We encourage you to follow us on Cognite LinkedIn; we post all our openings there.
Equal Opportunity
Cognite is committed to creating a diverse and inclusive environment at work and is proud to be an equal opportunity employer. All qualified applicants will receive the same level of consideration for employment; everyone we hire will receive the same level of consideration for training, compensation, and promotion.
We ask for gender as part of our application because we want to ensure equal assessment in the recruitment process. Your answer will help us reach this commitment! However, the question about gender is optional and your choice not to answer will not affect the assessment of your application in any way.
