What are the responsibilities and job description for the Customer Service Representative (remote) position at Cognizant North America?
CUSTOMER SERVICE REPRESENTATIVE (remote)
This is a remote position open to any qualified applicant in the United States.
Due to our expansive growth, we are seeking 100% Remote Customer Service Associates who are looking for an opportunity to join a dynamic company with excellent room for growth and the ability to receive performance-based incentives. Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions' internal / external clients trading partners and vendors who are utilizing TriZetto products under close supervision.
In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior. Phones close at 6 : 00pm CST / No late hours. Monday - Friday schedule / No weekend hours. Career path within Call Center (for solid performers). Opportunities for growth throughout our organization, once proven successful in Call Center role.
ESSENTIAL FUNCTIONS :
1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues comments and resolutions in appropriate software system applications.
GENERAL REQUIREMENTS :
Ability to work in fast paced dynamic environment.
Open to coaching, adaptable and willing to try innovative approaches.
Dedicated quiet workspace.
Reliable high speed internet connection required.
QUALIFICATIONS :
High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred.
Minimum of two years' experience in customer service including six months in a lower-level customer care representative role.
Understanding of the insurance industry, electronic claims, medical office knowledge and / or coding / billing preferred.
Technical Competencies :
- Technical expertise with specialized applications, including knowledge of hardware, software, applications and preferred vendor systems.
- Knowledge of claim formats (e.g., ANSI, NSF, and Print Image) and HIPAA transactions sets (e.g.,. 837, 835, 270 / 271, and 276 / 277) preferred..
Behavioral Competencies :
Salary and Other Compensation :
Applications will be accepted until January 10, 2025.
The hourly rate for this position is between $17.50 - 19.00 per hour, depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and
subject to the terms of Cognizant's applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
Disclaimer : The hourly rate, other compensation, and benefits information is accurate as of the date of this
posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Salary : $18 - $19
