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Cyara Testing / IVR Testing

Cognizant Technology Solutions
Bangalore, Karnataka Other
POSTED ON 6/21/2023 CLOSED ON 8/21/2023

What are the responsibilities and job description for the Cyara Testing / IVR Testing position at Cognizant Technology Solutions?

• Minimum experience 3-7 in Cyara testing
• Strong QA background with previous experience on Contact Center platform and specifically in Genesys from an agent routing perspective. 
• Prior experience and strong background needed on Cyara automation tool for IVR testing. Also good to have exposure to other tools such as Hammer, JMeter etc. 
• Knowledge of performance testing will be an added advantage for the associate. 
• Experience in test data setup and test case designing and planning. 
• Very strong in fundamental concepts in Genesys Framework and CIM concepts. 
• Expertise in Genesys CC Pulse/Pulse and agent 
• Minimum experience 3-7 in Cyara testing
• Cyara certification is an added advantage

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