What are the responsibilities and job description for the Datacenter Technician position at Cognizant Technology Solutions?
Datacenter Tech
Location : Dayton OH ( 100% onsite )
Minimum Qualifications- Education & Prior Job Experience
- Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training
- Minimum 3 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues.
- Must be willing to travel.
- Must be willing to work varying shifts (Day, Night, Slit, or weekends)
Preferred Qualifications- Education & Prior Job Experience
Skills, Experience, Licenses, & Certifications
o Familiarity with workflow and ITSM tools and ticketing systems
o Excellent customer service skills with the ability to interface at all levels of the organization.
o Excellent verbal and written communication skills
o Ability to work independently and perform in a collaborative, team-based environment.
o Monitor and manage physical data center access, including escorting non- personnel within the facility.
o Review system messages, inspect equipment, and report issues to ensure hardware functionality and minimize downtime.
o Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
o Conduct and support audits for compliance (e.g., FM Global, PCI / PII, security protocols) and ensure adherence to industry standards.
o Coordinate with external vendors and service providers for equipment maintenance and upgrades, ensuring timely resolution of any vendor-related issues.
o Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.
o Develop and execute disaster recovery and backup plans to protect data and ensure business continuity during emergencies
o Maintain documentation of equipment, incidents, and maintenance activities, keeping records up to date for audit and troubleshooting purposes.
o Monitor power distribution and cooling systems to maintain optimal environmental conditions, ensuring energy efficiency and system reliability
o Prepare assets for disposal or relocation as needed, following established processes for decommissioning hardware.
o Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.
o Familiarity with installing, configuring, and integrating new hardware, including firmware and patch updates, ensuring smooth deployment with minimal disruptions.
o Familiarity with network equipment, including routers, switches, and firewalls, ensuring reliable connectivity
Language, Communication Skills, & Physical Abilities
Why you'll love this job.
What you'll do.
As noted above, this list is intended to reflect the current job, but additional functions may not be referenced. Management will modify the job or require other tasks to be performed whenever it is deemed appropriate, observing any legal obligations, including any collective bargaining obligations.
All you'll need for success.
