What are the responsibilities and job description for the Datacenter Technician position at Cognizant?
Datacenter Tech
Location : Dayton OH ( 100% onsite )
Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Minimum 3 years of demonstrable ‘hands-on’ IT work experience supporting and resolving diverse PC desktop software and hardware issues.
• Must be willing to travel.
• Must be willing to work varying shifts (Day, Night, Slit, or weekends)
Preferred Qualifications- Education & Prior Job Experience
• Degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline Industry experience
Skills, Experience, Licenses, & Certifications
• All candidates will need the following.
o Familiarity with workflow and ITSM tools and ticketing systems
o Excellent customer service skills with the ability to interface at all levels of the organization.
o Excellent verbal and written communication skills
o Ability to work independently and perform in a collaborative, team-based environment.
• Data Center engineering candidates will need one or more of the following.
o Monitor and manage physical data center access, including escorting non- personnel within the facility.
o Review system messages, inspect equipment, and report issues to ensure hardware functionality and minimize downtime.
o Forecast resource requirements and coordinate with teams to scale data center operations based on evolving needs.
o Conduct and support audits for compliance (e.g., FM Global, PCI/PII, security protocols) and ensure adherence to industry standards.
o Coordinate with external vendors and service providers for equipment maintenance and upgrades, ensuring timely resolution of any vendor-related issues.
o Troubleshoot and respond to critical failures and emergencies, addressing hardware, network, or software issues and escalating when necessary.
o Develop and execute disaster recovery and backup plans to protect data and ensure business continuity during emergencies
o Maintain documentation of equipment, incidents, and maintenance activities, keeping records up to date for audit and troubleshooting purposes.
o Monitor power distribution and cooling systems to maintain optimal environmental conditions, ensuring energy efficiency and system reliability
o Prepare assets for disposal or relocation as needed, following established processes for decommissioning hardware.
o Create and assist with incident tickets, providing technical support and problem resolution in coordination with other IT teams.
o Familiarity with installing, configuring, and integrating new hardware, including firmware and patch updates, ensuring smooth deployment with minimal disruptions.
o Familiarity with network equipment, including routers, switches, and firewalls, ensuring reliable connectivity
Language, Communication Skills, & Physical Abilities
• Ability to effectively communicate verbally and written with all organizational levels.
• Physical ability necessary to perform the position’s essential functions safely and successfully, with or without any legally required reasonable accommodations that do not pose an undue hardship. Must be able to lift 35lbs.
Why you’ll love this job.
• As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• The Infrastructure Domain in Information Technology is dedicated to managing and maintaining the client/server hardware and software that underpin an organization’s computing environment. This domain covers various responsibilities, from IT logistics to data center management. It supports various technologies, including VDI, API management, and infrastructure tools and processes to ensure business systems operate efficiently, reliably, and securely.
What you’ll do.
As noted above, this list is intended to reflect the current job, but additional functions may not be referenced. Management will modify the job or require other tasks to be performed whenever it is deemed appropriate, observing any legal obligations, including any collective bargaining obligations.
• Design and Implementation: Develop and implement robust IT infrastructure solutions, including servers, networks, and storage systems.
• Maintenance and Support: Perform regular maintenance and updates to IT systems, troubleshoot and resolve technical issues, and support end-users.
• Troubleshooting: Resolve complex technical issues escalated from Level 1 and Level 2 support teams, providing expert-level troubleshooting and problem resolution.
• Security Management: Implement and manage security measures to protect IT infrastructure from cyber threats and ensure compliance with security policies.
• Customer Interaction: Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
• Documentation: Create and maintain detailed documentation of IT infrastructure, configurations, and procedures for future reference and audits.
• Collaboration: Work closely with other IT professionals, including network engineers, system administrators, and security specialists, to ensure seamless integration and operation of IT systems.
• Project Management: Execute IT infrastructure projects, ensuring timely delivery, budget, and adherence to quality standards.
• Performance Monitoring: Monitor system performance and implement optimizations to enhance efficiency and reliability.
• Training and Support: Provide technical guidance and training to junior IT staff and end-users as needed.
All you’ll need for success.
