What are the responsibilities and job description for the Technical Support Specialist (Remote) position at Cognizant Technology Solutions?
Job Title: Technical Analyst Associate
Earth City, Missouri, United States standard location selection
Job ID: 58348931
Build a Meaningful Career and Transform Healthcare with Cognizant TriZetto
At TriZetto Provider Solutions, we aim to simplify the business of healthcare. By combining intuitive products and customer-focused services with in-depth industry knowledge, we provide complete revenue cycle management services to empower our clients to succeed. Fueled by Cognizant, our collective expertise and global reach allows for endless possibilities to work with our clients to transform healthcare. We like to think that our products and services act as the heartbeat of our clients' practices, and our company-wide promise to have a Heart for Service will serve as the underlying force that allows our clients' businesses to thrive through dedicated customer service. We believe when you put your heart into what you do, anything is possible.
Job Title: Technical Analyst Associate
Role: Individual Contributor External Facing Role
Essential Functions:
* Provide technical support to internal and external customers to resolve problems while building and maintaining strong customer relations and partnerships.
* Successful service delivery. Achieve SLAs, high level of client satisfaction, diagnose client issues, accountable for full resolution with root cause analysis, and excellent verbal and written communication regarding issues and opportunities.
- Troubleshooting, testing and resolving reported production support or data issues.
- Maintaining internal and external customer reported questions, problems, and resolution following issue management procedures.
- Managing a workload of technical support issues on timely basis and providing status to external users and internal staff according to the SLA (service level agreement).
- Proactive outreach including working reports to identify potential issues.
Qualifications:
Education: Business Management or Healthcare bachelor's degree preferred or equivalent experience
Required Experience:
* Minimum of two years' related experience. Experience in customer service and/or help desk preferred. Healthcare industry experience is a plus.
* Proficient in Microsoft office applications, strong written and verbal communication skills and a strong affinity for customer service/people
Desired Experience:
* Good understanding of clearinghouse operations and healthcare revenue cycle management.
Behavioral Competencies:
* Ability to work in a fast paced, self-directed and team environment as well as excellent problem solving, organizational skills and professionalism.
Technical Competencies:
* Knowledge and understanding of HIPAA X12 and ANSI EDI transactions.
Employee Status: Full Time Employee
Shift : Day Job
Travel : None
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we'd love to hear from you!
Apply Now!
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how ator.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 20 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow usApplicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email with your request and contact information.
