What are the responsibilities and job description for the Technical Architect - Genesys position at Cognizant Technonology Solutions?
Cognizant Technology Solutions is looking for a "Technical Architect - Genesys" with around 17 years of relevant experience to join in our team of IT professionals in a permanent role. If you are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you! Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients. Role : Release Train Engineer Location : Remote Experience : 17 Years Salary and Other Compensation : The annual salary for this position is between $140,000 and $160,000 depending on the experience and other qualifications of the candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
- Paid holidays plus Paid Time Off
- Medical / Dental / Vision / Life Insurance
- 401(k) plan and contributions
- Long-term / Short-term Disability
- Paid Parental Leave Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Job Responsibilities & Qualifications Lead the design and implementation of technology solutions using Genesys Cloud CX Genesys Genesys Composer and Genesys Studio / Composer Oversee the integration of Genesys solutions with existing systems to ensure seamless operations Provide technical guidance and support to development teams working on Genesys-related projects Collaborate with business stakeholders to understand their requirements and translate them into technical specifications Develop and maintain architectural blueprints and documentation for Genesys solutions Ensure that all Genesys implementations adhere to industry best practices and company standards Conduct regular reviews and audits of Genesys systems to identify areas for improvement Monitor the performance of Genesys solutions and implement optimizations as needed Stay updated with the latest trends and advancements in Genesys technologies and incorporate them into the companys technology stack Work closely with the Annuities Claim Management team to ensure that technology solutions meet domain-specific needs Provide training and mentorship to junior team members on Genesys technologies Participate in the evaluation and selection of new tools and technologies to enhance the companys technology landscape Ensure that all technology solutions align with the companys overall business strategy and goals Qualifications Possess extensive experience with Genesys Cloud CX Genesys Genesys Composer and Genesys Studio / Composer Demonstrate expertise in Annuities Claim Management Have a strong understanding of technology architecture and design principles Exhibit excellent problem-solving skills and the ability to troubleshoot complex issues Show proficiency in integrating Genesys solutions with other systems Display strong communication skills and the ability to work collaboratively with cross-functional teams Have a proven track record of successfully leading technology projects Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.
Salary : $140,000 - $160,000