What are the responsibilities and job description for the Deskside Support Technician position at Cognizant?
Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Summary
We are seeking a Desktop Support Technician to join our dynamic team. The ideal candidate will have strong technical skills in Desktop Support and will be comfortable working at the client work site. This role requires a proactive individual who can provide exceptional support and contribute to the efficiency of our IT operations.
Responsibilities
· Provide Install Move Add Change (IMAC) Break Fix and end user support activities as required.
· Stage Build and Image systems with standard client image (aka eCore).
· Complete special projects as requested by Customer.
· Provides technical training to more junior employees.
· Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
· Where required provide support for the Manufacturing Shop Floor handhelds laptops and scanner devices.
Applications will be accepted until 17 January,2025.
Salary and Other Compensation:
The annual salary for this position is between $[37,800 - 50,500] depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
