Deskside Support Technician

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: This position is required to be on-site at the Malvern, PA office, 5-days per week.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

As a Deskside Services Team Member, you will be part of a team that is the face of IT at Customers Bank. This role is critical in providing support to team members across the organization and ensuring a smooth onboarding process for new hires. You will handle a variety of IT-related tasks and play a key role in maintaining the efficiency of IT services throughout the bank.

Key Responsibilities:

• Provide daily IT support to team members for hardware and software issues.
• Set up and install software and hardware for new hires during onboarding.
• Assist in office relocations, printer setups, and network connection troubleshooting.
• Manage Mobile Device Management (MDM) and troubleshoot Office applications.
• Document support processes and technical solutions.
• Ensure excellent customer service by being the first point of contact for IT-related issues.
• Collaborate with other IT teams to ensure smooth operations and quick issue resolution.

What do you need?

• 1-3 years of experience in end-user support.
• Familiarity with Microsoft Windows environments and Microsoft Office products.
• Experience in installing and troubleshooting multiple software applications.
• Ability to set up and resolve network connection issues.
• Experience with help desk ticketing/incident management systems.
• Proficiency in diagnosing and resolving software and hardware issues.
• Experience in onboarding new hires, including orientation, technical setup, and user training.
• Strong verbal and written communication skills.
• Ability to work independently and explain technical concepts in layperson's terms.
• Superior customer service skills and attention to detail.
• Ability to effectively communicate with all levels of the organization.
• Must be adaptable and logical in troubleshooting but flexible to changes in priorities.

Technology Skills:

• Proficiency with Microsoft Office Suite.
• Familiarity with help desk ticketing systems.

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.