What are the responsibilities and job description for the L1 Service Desk Analyst (ONSITE) position at Cognizant?
Job Tittle: L1 Service Desk Analyst (ONSITE)
Work Location: Mesa, AZ
Our ideal candidate speaks english and has excellent problem-solving skills. Has experience in Service desk, taking calls and handling users over voice, chat, email and self service tickets.
Responsibilities
- Adhere to Schedule, SLAs, Metrics and Industry standards
- Comply with company processes and Quality Standards
- Keep up to date with the latest features and updates in the computer systems and applications
- Application development or application support experience is an added advantage
Qualifications
Provide support, troubleshoot, and assist users with Computer and application issues Support over voice, email, chat and self-service ticketsWork with end-users to understand and solve their issues Work closely with other IT support teams and end-users to ensure system consistency and efficiency
- Must be proficient in English
- Proven work experience as a Service Desk Analyst or similar role
- Strong knowledge of Computer systems and applications
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and in a team
Desired but not required
- Bachelor’s degree in finance, Accounting, or a related field.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Salary and Compensation
The annual salary for this position is between $37,804 to $74,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Salary : $37,804 - $74,500
