What are the responsibilities and job description for the Retail - Client Relationship Manager position at Cognizant?
Job Summary
We are seeking an experienced Client Relationship Manager with 15 to 18 years of experience to join our team. The ideal candidate will have a strong background in CRM Service CRM Sales and CRM Marketing. Experience in payroll processing is a plus. This is a hybrid role with day shifts and no travel required.
Responsibilities
Lead the development and implementation of CRM strategies to enhance client relationships and drive business growth.
Oversee the management of CRM systems ensuring they are effectively utilized to meet client needs.
Provide expert guidance on CRM Service CRM Sales and CRM Marketing to optimize client interactions.
Collaborate with cross-functional teams to ensure seamless integration of CRM processes.
Analyze client data to identify trends and opportunities for improvement.
Develop and deliver training programs to ensure team members are proficient in CRM tools and techniques.
Monitor and report on the effectiveness of CRM initiatives making recommendations for enhancements.
Ensure compliance with industry standards and regulations in all CRM activities.
Foster a client-centric culture within the organization promoting best practices in client relationship management.
Utilize experience in payroll processing to provide additional value to clients if applicable.
Drive continuous improvement in CRM processes to enhance client satisfaction and retention.
Support the development of marketing campaigns that leverage CRM insights to target key client segments.
Maintain up-to-date knowledge of industry trends and advancements in CRM technology.
Qualifications
Possess extensive experience in CRM Service CRM Sales and CRM Marketing.
Demonstrate strong analytical skills to interpret client data and drive decision-making.
Exhibit excellent communication and interpersonal skills to build and maintain client relationships.
Show proficiency in developing and implementing CRM strategies.
Have a solid understanding of industry standards and regulations related to CRM.
Experience in payroll processing is a plus.
Ability to work effectively in a hybrid work model.
Strong leadership skills to guide and mentor team members.
Proven track record of driving business growth through effective client relationship management.
Commitment to continuous learning and professional development.
Ability to collaborate with cross-functional teams to achieve common goals.
Strong problem-solving skills to address client issues and improve processes.
Ability to develop and deliver effective training programs for team members.
Certifications Required
Certified CRM Professional Salesforce Certified Administrator or equivalent certification.
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