Salesforce Program Manager

What makes Cognizant unique?

Our strength is our people, and our ability to work together. We pride ourselves on the talent we are able to attract to our organization. We not only hire the best but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with best-in-class clients across the globe. Our diverse group of backgrounds offer different perspectives and new ways of thinking. At Cognizant, we believe those who challenge the way they work today will own the way tomorrow.

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

Role: Program/Project Manager.

Job Level: Manager

Location and Travel:

This role is full-time remote based in the US. Periodic travel may be required.

Duration: Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Job Summary:

The Program Manager/Project Manager is accountable for the client engagement’s overall program activities and operational support with additional responsibilities including, driving project & operational support plans across IT, business, third-party vendors and project teams.

This key role is responsible for managing multiple IT Project Leads to carry out the engagement plan; resolve issues; validate project/business readiness; handle go-live activities; oversee the backlog process; and coordinate operational support, statement validation and financial validation efforts. Additionally, this role is accountable for developing on-going and collaborative relationships while interfacing with various IT project teams, business partners, third-party vendors and to drive the transformation/conversion plan.

Key to success in this role is executing project plans to schedules by ensuring successful delivery of projects using excellent coordination and executive level communication and presentation skills, as well as maintaining a work breakdown structure and providing detailed project tasks, including resources, timelines, dependencies and constraints.

From a communication perspective must proactively identify and resolve potential issues, while minimizing the overall project exposure and provide timely status of task completions, reports and issues/risks associated with ATG and/or client management activities.

Roles and responsibilities:

• The Program Manager/Project Manager must possess the knowledge, skills and abilities to work cross-functionally with the various business units, enterprise-wide organizations and selected transformation/conversion vendors.

• Minimum 5 years or related project/program experience required in addition to proven ability to understand business analysis, solutions design, data migration/mapping

• Demonstrated success involving management and leadership responsibilities for other Project/Program Managers

• Experience working in an IT environment with an emphasis on vendor relationships, billing systems and internal systems is highly desired

• Familiarity with multiple quote-to-cash platforms solutions and software packages, (e.g. quoting, order management, provisioning, billing, care, etc.) inclusive of Salesforce Revenue Cloud and Billing Platform

• Possess a good understanding of software and application development, infrastructure, database and system design

• Possess a high level of self-initiative, drive and motivation, along with organizational skills, while being a team player with a high level of accountability and ownership

• Possess the ability to work well in a fast-paced environment, on a large scale business transformation/conversion initiative with set deadlines

• Essential for success in this role is the ability to clearly identify, define and orchestrate resolution of critical path and long lead issues/items as well as identify and mitigate risks

• PMP certification desired, but not required.

Applications will be accepted until April 3, 2025.

The annual salary for this position is between $112,500 – $132,000 depending on experience and other qualifications of the successful candidate.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.