What are the responsibilities and job description for the Site technician position at Cognizant?
Provide hardware / software support services to onsite client including break / fix
Deskside Support - Break / fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Provide hardware / software support services to onsite client including break / fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Details :
- Technical degree or equivalent end-user supporting experience
- Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
- Knowledgeable in MAC and IOS Systems, Windows 7 and 10 experience - ability to resolve Windows 7 / 10 and MAC Operating System Issues and Errors
- Proficient in the latest Microsoft Office Applications (Office 365)
- ServiceNow or related ITSM ticketing tool experience
- Printer and scanner support
- Knowledgeable in Customer infrastructure support
- Mobile Device Support Experience
- Familiarity with Microsoft Active Directory
- Experience with computer asset tracking
- Experience with user ID creation
- Some experience with support and administration of network phones (VoIP system).
- Understanding of Symantec Virus Scan software
- Ability lift up to 50 lbs. when moving electronic equipment
- Great customer service skills
- Ability to multi-task
- Team player
LI-NC1
Applications will be accepted until 12 / 6 / 2024.
The annual salary for this position is between $58,000.00 $68,000.00 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :
- Medical / Dental / Vision / Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term / Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Last updated : 2024-11-26
Salary : $58,000 - $68,000
