Eligibility Support Workers

Security Clearance required: Public Trust Do you want to make a difference? Cognosante employees are passionate about improving people’s lives. With an innovative mindset and an unwavering commitment to those we serve, we partner with healthcare, civilian and defense agencies to deliver exceptional public services and programs. Our multi-faceted technology and customer experience (CX) solutions achieve program outcomes, solve critical challenges and create meaningful change. Whether we are helping Veterans access healthcare faster, ensuring that members of the military complete their missions safely, or helping people obtain health insurance, our work touches millions of people. Are you ready to make a difference? Come Join Our Team The Eligibility Support Services program here at Cognosante supports the Center for Medicaid Medicare Services (CMS) by performing intake, routing, verification, and resolution of Data Matching Issues resulting from submitted consumer applications and supporting documents. The work we perform is essential in ensuring that consumers receive their health coverage and applicable tax credits. What is the position? As a remote General Clerk III, you play a significant role by ensuring consumer applications for health coverage are processed accurately and in a timely manner. As a team member on the Eligibility Support Services program, you will assist consumers with application processing of Data Matching Issues (DMI) on their applications. General Clerk III’s will also be trained to support and resolve other high priority casework task. You will utilize your professional consumer skills to place outbound calls to help gather additional information to assist them in completing their application process. Additionally, General Clerk III employees will make outbound calls to collect additional information from consumers and assist them in completing their application process. If you identify as being proactive, resourceful, detail-oriented, and professional, this may be the opportunity for you. The work hours are Monday - Friday 7:45a - 4:15p CST. What will I get to do? As a General Clerk III, you will work on a team that handles complex cases that may need advanced expertise, which are supported and guided through business procedures that will assist you in providing consumers with resolution and or escalation support. As such, you will use your analysis skills to research, troubleshoot, and resolve application issues. You will communicate with consumers using a cloud-based phone system to collect more information for their application resolution. What qualifications do I need? High School diploma or GED equivalent required. Protect the privacy and security of consumer personal information. Minimum 1 year customer service with the ability to type 20 wpm. Follow the guidance from knowledge base systems and SOPs to answer consumer questions and assist with system and application requirements. Deliver high-quality service and achieve customer satisfaction while maintaining productivity and efficiency. Resolve data matching issues quickly and accurately to ensure smooth and timely processing. Make outbound calls confidently and courteously to expedite the resolution of customer issues or concerns. Communicate professionally in writing and speaking with consumers, support groups, team members, and other personnel through various channels, such as outgoing calls, recorded messages, system entries, and contacts. What additional characteristics will help me thrive? Show initiative, professionalism, results-oriented, and enthusiasm in building and maintaining relationships. Switch between multiple systems with ease. Work well independently and with a team and communicate effectively in oral and written forms. Solve problems with strong skills that are supported by guidance and standard operating procedures. Be flexible and willing to work overtime, weekends, holidays, and evenings as needed. Complete ongoing program training requirements as required. What We Offer  Our mission is to provide comprehensive and competitive pay, benefits, services, and programs to eligible employees and their dependents that:  Ensure optimal health and productivity of our employees   Support employee retention and attraction  Provide work/life balance to ensure our employees succeed inside and outside of the office  Compensation $16.20 - $25.00 The pay range for this job is determined by various factors, including but not necessarily limited to location, responsibilities of the job, and alignment with market data. When determining a salary for this role, the following factors may be taken into consideration - contract-specific affordability, education, knowledge, skills, competencies and experience. The estimate displayed represents the salary range for this position and is just one component of Cognosante’s total compensation package for employees. It is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee. Cognosante will not provide sponsorship for employment-based immigration benefits for this position. What We Promise  Cognosante employees are inspired by our bold mission to improve lives. To achieve this mission, we put our people first. No matter where they're located around the nation, our innovative workplaces enable individuals to apply their skills and experience to work toward a greater good. We foster a winning culture of solution creators built on innovation, collaboration, flexibility, and work-life balance. And we invest in the next generation of diverse talent to foster an inclusive, progressive, adaptable workplace that prioritizes advancement for all. As an affirmative action employer, we are committed to equal opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.     Your safety during your job search is important. Recruiting communications will always be sent through one of the following corporate domain emails (@cognosante.com or @accurate.com). We will never send communications through any other domain, including @cognosantecareers.com, @gmail.com or @yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Cognosante employee, please contact us at jobs@cognosante.com At Cognosante, we innovate with purpose. Each day, we create meaningful change by delivering mission-driven solutions for healthcare, civilian, and defense government agencies. When you work at Cognosante, you’ll apply your talents and grow your career with an organization that believes in the missions of our customers – and the right every employee has to an inclusive, flexible, and collaborative workplace. Work with us, and you’ll be challenged and supported—and have the platform to elevate your career to wherever your professional aspirations lead. Get to know Cognosante employees We’re driven by our customers’ missions, and measure success by how we improve lives. We believe innovative solutions start with an innovative culture. We believe customer understanding is the key to creating innovative solutions. We know we are stronger together, and we value the diversity of our people. We believe growth should be a core job benefit. Like many other companies, Cognosante has been targeted by scammers making fraudulent job offers to potential candidates. As shared on our company website, communications from Cognosante recruiting are only sent with an official corporate domain email (e.g., @cognosante.com) and not a commercial domain e-mail (e.g., @gmail.com or @yahoo.com)). We will never request payment from an applicant, nor will we send payment to an applicant, prior to that individual’s start date. We want to recommend a couple of ways that you can report this incident and take action against these scams: -The FBI: File a Complaint -The FTC: Report Fraud Also, if you're not sure where to report the scam, you can find some guidance here: Where to report scams | USAGov.

Salary : $16 - $25