Regional Field Support Technician

The Regional Field Support Technician is responsible for installing, servicing, and maintaining products built and placed by Coinstar throughout a designated Region.  This role is vital to the Regions success by providing zone coverage, installation support, mentorship & field training, project support and general team assistance as needed. 

Key Responsibilities:

• Provide equipment service at customer locations; service will include installation, repair, calibration, testing and maintenance that requires the use of test equipment and simple hand tools.
• Perform coin & cash handling and transportation services in certain markets.
• Report quality problems and other technical problems through proper escalation channels.
• Interface effectively with other departments and supervisors/managers to resolve customer problems and situations.
• Complete service documentation as required by the position function or as requested.
• Display maturity and judgment in time management and expense control.
• As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment.
• Properly maintain Coinstar spare parts inventory, tools, manuals, and equipment.

Education & Experience:

• High school diploma or GED with 3 years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required.
• Previous experience in handling a position of responsibility with little or no supervision.

Knowledge, Skills & Abilities

• Requires a good working knowledge of computers, electronics, and electro-mechanical devices.
• A basic background in computer hardware and software as well as a basic knowledge of computer controlled equipment.
• Excellent interpersonal skills focused on team success.
• Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization.
• Strong project support skills including the ability to organize, prioritize, execute and report on project status.
• Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times.
• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required.

Business Travel

• Must be able to travel up to 80% of the time.
• Travel outside of an assigned geography may be required from time to time, including consecutive weeks of travel.

Additional Requirements

• Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be required.
• A Commercial Motor Vehicle Certification (CMV) is required.
• A Commercial Driver’s License (CDL) may be required based on regional market needs as determined by management.
• Willing to work a flexible schedule, including holidays and weekends.

Pay and Benefits

The typical starting pay range for this position is between $24.86 - $31.08 per hour.  Individual pay will vary based on several factors, including location, job-related skills, experience, and relevant education or training. Short-Term bonus incentives are a part of the total compensation package and are based on Company and Individual performance.

We believe that continued good health, financial security, and work-life balance are important.  Coinstar is proud to offer a complete, progressive benefits package including:

• Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. 
• Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.
• Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays  Additionally, we offer paid parental and adoption leave.
• Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.

Physical Requirements

Regional Field Support Tech work involves operating a motor vehicle to service kiosks throughout varying geographies. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs. Regularly operate a laptop and mobile phone. This position provides coin & cash handling and transportation responsibilities, which requires positioning oneself to move or lift objects weighing up to 85 lbs. and frequently moving coin bins weighing up to 600 lbs. using a specially designed hand truck. In these markets climbing in and out of the van/truck, and ascending and descending the step into the van/truck may be required. Communicate and exchange information with co-workers and other individuals in person or electronically.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Salary : $25 - $31