Customer Development Manager - Food Service On Premise (FSOP)

Who We Are:

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• In 2024, for the 3rd year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

What We Offer:
Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 10 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

Coke Florida is searching for a Customer Development Manager, Food Service On Premise (FSOP) to work the South Florida market. This role can be based out of our Palm Beach, Miami, or Hollywood offices.

What You Will Do:
Coke Florida is searching for a strong Customer Development Manager to join our FSOP team. In this role you will help develop data based FSOP sales strategies to help Coke Florida gain a competitive edge within the market.

Roles and Responsibilities:

• Position will focus on developing a portfolio of Food Service On Premise (FSOP) Key Account customers and an assigned traditional FSOP Channel (i.e. Amusement/Recreation, General Merchandise/Retail/Auto, Lodging, Health/Hospital, Education or Airline/Cruise Ships, etc.).
• Support the Coke Florida territory and work collaboratively with cross-functional teams whereby interaction is inclusive of but not limited to Profit Growth Management, Demand Planning, Commercial Marketing, Sales Operations, Local Field Sales and CCNA to insure the highest-level customer service and performance.
• Establish strong existing customer relationships with new and existing customers.
• Partner with leadership for continually improvement of partnerships with clients, while utilizing success stories to build new clients.
• Maximize performance potential within FSOP Customer and Channel portfolio and be accountable to achieving targeted objectives.
• Full responsibility for portfolio of existing customer relationships for traditional FSOP Key Accounts.
• Develop our existing customer base while also expanding our FSOP outlet universe by identifying, prospecting and converting competitive Key Account-level customers.
• Negotiate contracts for new business and re-negotiate contracts for existing business.
• Oversee FSOP Channel performance for an assigned Channel while creating and executing Channel-specific programs that achieve targeted objectives (i.e. Channel Picture of Success, Deep Dive analyses, Gap solves, etc.).
• Execute forecasting process for an assigned FSOP Channel to ensure accurate forecasting of key metrics (Volume, Revenue, Revenue/cs., etc.).
• Provide feedback on marketplace conditions including but not limited to: competition, channel plans, and pricing architecture.
• Identify opportunities with on-going business performance and create solutions to close gaps in volume, price, profit, and net outlets.
• Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan.
• Monitor business performance for gaps versus plan and lead development of contingencies and gap solves.
• Lead the development and achievement of comprehensive annual and multi-year business plans for customers and an assigned FSOP Channel.
• Become a Subject Matter Expert (SME) within the FSOP Channel within the Industry Participate in select key senior management customer calls to provide SME insights, business reviews, etc. to support the business and gain greater insights into customer’s business needs.
• Travel is estimated to be 25% to 35% primarily within Coke Florida territory.

For this role, you will need:

• Bachelor’s degree required
• 5-8 years in consumer goods industry
• Experience working with Nielsen and other syndicated data
• Experience in developing successful annual business plans and price/package for retail customers
• Change agent who thrives in a fast pace, ever changing environment
• Strategic Selling, Conceptual Selling, Account Management
• Food Service On Premise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred
• Experience within beverage operations (knowledge of how fountain, vending and on-premise products maximum business relationship)
• Strong communication skills (Listening, Speaking, Writing, Inquiring)
• Strong negotiation skills
• Analytical thinking (Strategic Thinking Systematically, Problem Solving)
• Consumer goods and Beverage Industry knowledge
• Experience influencing effective negotiation and selling with retailer
• Must have a driving record with no major moving violations in the last three (3) years.

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.