What are the responsibilities and job description for the IT Specialist position at Coker Tire Company?
Job Description
Job Description
Description : Job Summary
The IT Specialist will serve as our in-house IT resource. This role will work with all departments on outstanding IT issues and work directly with our Managed Service Provider to bring resolution. This position is responsible for all new hire set-up, management of in-house hardware, vendor relationships, and will work directly with current MSP on system upgrades. Zip Products is currently a corporate entity but still operates like a small business would. With this in mind, the candidate should be open to learning and assisting in duties outside of those laid out below.
Essential Functions
- Ability to run continuous improvement projects related to operating systems. Candidate should be able to develop a complete project outline, manage resources and vendors to push project to completion and ensure projects goals are achieved and sustained.
- Work as a liaison between Zip management and current Managed Service Provider. IT Specialist is the point of contact for all IT related issues and will work with MSP and Zip management to establish best practices.
- Work with MSP on workstation set-up and the on-boarding process (as it is related to IT) for all new associates.
- Work with Zip Product’s approved network of vendors to replace aging or non-operational on-site hardware including computers, printers, desk phones, etc.
- Serve as point of contact for Zip Product’s IT vendors and work with each vendor on service and pricing issues.
- Learn and provide support for Zip Product’s IT structure, ERP, and Mach software across all departments.
- Implement and train process improvements are the company’s IT infrastructure and ERP system.
- Monitor and manage scheduled security training.
- Assist in data import and management across various platforms within the business.
- Maintaining and updating Zip Product's phone system, Zultys
- Assist in data organization as it pertains to productivity reporting across the business
- Maintain consistent communication channels with CCI IT and Coker IT to troubleshoot technical challenges, implement system updates, facilitate effective project coordination for shared goals and daily task management
- Provide off-hours support as needed.
- Perform all tasks assigned by management.
Supervisory Responsibilities
This job does not require supervisor responsibility.
Work Environment, Schedule, and Availability
Requirements :
The successful candidate’s qualifications will include
