Dispatcher I: NIGHT SHIFT

Description:

Job Type

Full-time

Description:

Laurens County Government

FLSA: Non-Exempt

GRADE: 107

PAY: $16.03

JOB TITLE: 911 Dispatcher I NIGHTS

DEPARTMENT: E-911 Communications

Employees of the County of Laurens and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, marital status, gender, sexual orientation, or age.

Reasonable accommodation(s) may be available to employees or applicants of this position under the ADA/ADAA if given prior notice by the employee or applicant.

The information contained within this document indicates the general nature and level of work to be performed by an employee within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or work required of employees assigned to this position.

GENERAL STATEMENT OF JOB

Under occasional supervision, receives calls on 911 and non-emergency calls for law enforcement, fire, EMS, rescue and Haz-mat response; receives and dispatches emergency and non-emergency calls for various other County departments and agencies; monitors radio communications; provides directions and other information to officers in the fields; calls wrecker companies.

JOB RESPONSIBILITIES:

• Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc. Initiates calls to persons at the request of County personnel in the field.
• Tracks progress of officer(s) to ensure officer safety.
• Provides after-hours and weekend dispatching for the County's Public Works Department for all electrical or gas trouble calls.
• Maintains tape recordings of dispatch communications; provides copies of tapes as requested and appropriate; prepares and maintains dispatch records and documentation; reviews records for accuracy and completeness.
• Provides court testimony as required regarding calls that may be used in criminal or civil litigation.
• Monitors and enters information into the NCIC computer system; researches information as requested by authorized personnel.
• Provides telecommunications support in the Emergency Operations Center when activated.
• Monitors weather radio, security camera system(s), alarm system(s); alerts authorities as necessary.
• Prepares and submits various reports required by the department, County and regulatory agencies.
• Contacts outside agencies or other County departments to coordinate aid.
• Receives, reviews and responds to public inquiries, complaints and requests for assistance in areas of responsibility.
• Performs general clerical tasks as required, including preparing reports and records, entering and retrieving computer data, copying and filing documents, attending meetings, receiving and responding to e-mails and faxes, etc.
• Works evenings, nights, weekends and holidays as scheduled to maintain 24-hour coverage of the emergency dispatch system; responds to 911 Communications Center after hours or on days off for any emergency event that may occur in Laurens County as required.
• Receives and/or reviews various records and reports such as police reports, NCIC data entries, call records and reports, directives from supervisor, and various other reports and correspondence.
• Prepares and/or processes various records and reports such as call records and reports, NCIC entries, and various other records, reports and general letters of correspondence.
• Refers to laws, codes, regulations, technical manuals, policy and procedure manuals, publications and reference texts, maps, directories, etc.
• Operates a variety of general office and specialized communications equipment including computers, computer-aided dispatch system, fax machine, printer, telephone, copier, paper shredder, two-way radio, radio screen, TDD, etc.; uses general office supplies and word/data processing software, GIS software.
• Interacts and communicates with various groups and individuals such as the supervisor, co-workers, other County staff, state/federal/municipal agencies, emergency response agencies, and the general public.
• Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills
  
  

Additional Job Functions

Performs other duties as required.

EOC Statement:

Laurens County is strongly committed to providing a work environment that is free from all forms of harassment, discrimination, and inequality. We recruit, employ, train, and promote our personnel regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran status, disability, genetic information, or any other personal characteristic protected by law.

Requirements:

Minimum Training and Experience:

• Requires a high school diploma or GED equivalent supplemented by some experience and/or training in emergency dispatching; or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Must have completed specialized training through the Criminal Justice Academy in 911 operations.
• Must possess a valid state driver's license.
  
  

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.