Dispatcher

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to AIS drivers; owner operators and/or fleet. Communicate and coordinate between all AIS locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Essential Functions:

• Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
• Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
• Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
• Apply any additional charges including and notify customer service of changes.
• Track/Maintain AIS yard report, MDR, CNI, and Divisional Pool
• Actively participate in driver recruiting and retention
• Request rail billing
• Processes ATP’s and Non-Productive pay. Review preliminary payroll
• Oversee drivers HOS and ELD updating
• Manage roadside repair
• Oversee and manage Rail/Port pins – reservations – LFD
• Operating with a sense of urgency while handling challenging environments

Skills Required

• Data entry skills; Good communication and organizational skills
• 3 to 5 years and intermodal experience preferred

Knowledge Required:

• DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Supervision Received:

Operations Manager

Coordination of Others:

Drivers

Confidential Data:

Driver and Owner/Operator pay information; customer accounts; dispatch activities