What are the responsibilities and job description for the Dispatcher position at IMC Companies LLC?
Job Description
Job Description
Position Overview : Plans the daily / weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates / time to AIS drivers; owner operators and / or fleet. Communicate and coordinate between all AIS locations to maximize drivers’ time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.
Essential Functions :
- Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
- Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
- Handle driver service failures up to and including the authority to issue verbal and / or written discipline. Additionally, contact Manager / Cargo Specialist regarding the failure.
- Apply any additional charges including and notify customer service of changes.
- Track / Maintain AIS yard report, MDR, CNI, and Divisional Pool
- Actively participate in driver recruiting and retention
- Request rail billing
- Processes ATP’s and Non-Productive pay. Review preliminary payroll
- Oversee drivers HOS and ELD updating
- Manage roadside repair
- Oversee and manage Rail / Port pins – reservations – LFD
- Operating with a sense of urgency while handling challenging environments
Skills Required
Knowledge Required :
Supervision Received :
Operations Manager
Coordination of Others :
Drivers
Confidential Data :
Driver and Owner / Operator pay information; customer accounts; dispatch activities
