Dispatcher I

Job Description

Job Description

Description :

Laurens County Government

FLSA : Non-Exempt

GRADE : 106

PAY : $15.42

JOB TITLE : 911 Dispatcher I

DEPARTMENT : E-911 Communications

Employees of the County of Laurens and applicants for employment shall be afforded equal opportunity in all aspects of employment without regard to race, color, religion, political affiliation, national origin, disability, marital status, gender, sexual orientation, or age.

Reasonable accommodation(s) may be available to employees or applicants of this position under the ADA / ADAA if given prior notice by the employee or applicant.

The information contained within this document indicates the general nature and level of work to be performed by an employee within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, or work required of employees assigned to this position.

GENERAL STATEMENT OF JOB

Under occasional supervision, receives calls on 911 and non-emergency calls for law enforcement, fire, EMS, rescue and Haz-mat response; receives and dispatches emergency and non-emergency calls for various other County departments and agencies; monitors radio communications; provides directions and other information to officers in the fields; calls wrecker companies.

JOB RESPONSIBILITIES :

• Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc. Initiates calls to persons at the request of County personnel in the field.
• Tracks progress of officer(s) to ensure officer safety.
• Provides after-hours and weekend dispatching for the County's Public Works Department for all electrical or gas trouble calls.
• Maintains tape recordings of dispatch communications; provides copies of tapes as requested and appropriate; prepares and maintains dispatch records and documentation; reviews records for accuracy and completeness.
• Provides court testimony as required regarding calls that may be used in criminal or civil litigation.
• Monitors and enters information into the NCIC computer system; researches information as requested by authorized personnel.
• Provides telecommunications support in the Emergency Operations Center when activated.
• Monitors weather radio, security camera system(s), alarm system(s); alerts authorities as necessary.
• Prepares and submits various reports required by the department, County and regulatory agencies.
• Contacts outside agencies or other County departments to coordinate aid.
• Receives, reviews and responds to public inquiries, complaints and requests for assistance in areas of responsibility.
• Performs general clerical tasks as required, including preparing reports and records, entering and retrieving computer data, copying and filing documents, attending meetings, receiving and responding to e-mails and faxes, etc.
• Works evenings, nights, weekends and holidays as scheduled to maintain 24-hour coverage of the emergency dispatch system; responds to 911 Communications Center after hours or on days off for any emergency event that may occur in Laurens County as required.
• Receives and / or reviews various records and reports such as police reports, NCIC data entries, call records and reports, directives from supervisor, and various other reports and correspondence.
• Prepares and / or processes various records and reports such as call records and reports, NCIC entries, and various other records, reports and general letters of correspondence.
• Refers to laws, codes, regulations, technical manuals, policy and procedure manuals, publications and reference texts, maps, directories, etc.
• Operates a variety of general office and specialized communications equipment including computers, computer-aided dispatch system, fax machine, printer, telephone, copier, paper shredder, two-way radio, radio screen, TDD, etc.; uses general office supplies and word / data processing software, GIS software.
• Interacts and communicates with various groups and individuals such as the supervisor, co-workers, other County staff, state / federal / municipal agencies, emergency response agencies, and the general public.
• Attends training sessions, workshops, meetings, etc., to maintain or enhance job knowledge and skills

Additional Job Functions

Performs other duties as required.

Requirements :

Minimum Training and Experience :

Required Skills and Abilities :

Data Conception : Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication : Requires the ability of speaking and / or signaling people to convey or exchange information. Includes the receiving of information and instructions from supervisor.

Language Ability : Requires the ability to read a variety of administrative and technical documents and reports. Requires the ability to prepare records, reports, lists, forms, etc., using the proper format, punctuation, spelling and grammar, using all parts of speech. Has the ability to communicate with supervisors, co-workers, other emergency response agencies and the general public with poise, voice control and confidence.

Intelligence : Requires the ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in oral, written, diagrammatic or schedule form. Requires the ability to learn and understand principles and techniques; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation. Must have the ability to comprehend and interpret received information.

Verbal Aptitude : Requires the ability to record and deliver information and to follow verbal and written instructions. Must be able to use and interpret computer technology, communications technology and emergency response service terminology.

Numerical Aptitude : Requires the ability to add and subtract totals, to multiply and divide, to use mathematical formulas, to determine percentages and decimals and to determine time. Must be able to use practical applications of fractions, percentages, ratio and proportion.

Form / Spatial Aptitude : Requires the ability to inspect items for proper length, width and shape.

Motor Coordination : Requires the ability to coordinate hands and eyes in using communications equipment and machinery, automated office equipment, and hand tools. Requires the ability to operate motor vehicles.

Manual Dexterity : Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have moderate levels of eye / hand / foot coordination.

Color Discrimination and Visual Acuity : Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.

Interpersonal Temperament : Has the ability to deal with people beyond receiving instructions. The worker needs to relate to people in situations involving more than receiving instructions. Must be adaptable to performing under high stress when confronted with an emergency.

Physical Communication : Requires the ability to talk and / or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.

Physical Requirements :

Requires sedentary work that involves walking or standing for brief periods, exerting up to 10 pounds of force on a recurring basis, and some dexterity in operating office and communications equipment.

DISCLAIMER : This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Salary : $15