What are the responsibilities and job description for the Front Desk Agent position at Colcord Hotel?
Description
Job Title: Front Desk Agent
We are seeking a friendly and professional Front Desk Agent to join our team at our boutique hotel. . As a Front Desk Agent, you will be the first point of contact for our guests, so excellent communication and customer service skills are a must.
Requirements
Responsibilities:
- Greet guests and provide them with a warm welcome
- Check guests in and out of the hotel
- Answer phone calls and respond to emails in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a professional manner
- Maintain a clean and organized front desk area
- Assist with other duties as assigned by management
Requirements:
- 1-2 years of experience as a Front Desk Agent or similar role
- High school diploma or GED
- Ability to stand for extended periods of time
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Working knowledge of office products and Check-In Services
- Friendly and professional demeanor
- Strong vision to read and process information accurately
If you are a team player with a positive attitude and a passion for hospitality, we encourage you to apply for this exciting opportunity. We offer competitive pay and benefits, as well as opportunities for growth and advancement within the company.
