What are the responsibilities and job description for the Manager in Training (MIT) position at Cold Stone Creamery?
We are a locally owned franchise in the Houghton Town center looking for motivated individuals to lead our teams to success. We are professional, customer-centric, fast-paced and our goal is to deliver the Ultimate Ice Cream Experience through a community of franchisees who are passionate about ice cream. The secret recipe for smooth and creamy ice cream is handcrafted fresh daily in each store, and then customized by combining a variety of mix-ins on the frozen granite stone. Cold Stone Core Values - Do the right thing - Be the Best Be #1 - Bring out the BEST in our people - Profit by making people happy - Win as a team.
Our work environment includes:
- Growth opportunities
- Flexible working hours
- On-the-job training
- Company perks
- Safe work environment
- Lively atmosphere
- TIPS and BONUSES!!
Benefits/Perks
- Flexible Scheduling that ranges from weekdays to weekends between 10 AM and 11 PM
- Career Advancement Opportunities
- Substantial amount of tips - even for managers!
Job Summary
We are seeking an experienced Shift Manager who is passionate about advancing their management expertise and eager to take on new challenges! You will be responsible for the restaurant’s operational performance during your shift. You will supervise staff, help customers, and assign duties to ensure the restaurant runs smoothly. The ideal candidate is a strong leader with restaurant experience.
Responsibilities:
- Train and manage employees and assign duties as needed
- Lead team in providing exceptional customer service
- Resolve customer complaints gracefully and with tact
- Adhere to all health and safety rules and regulations
- Maintain appropriate inventory levels, and restock when necessary
- Make Ice-cream, build/decorate cakes, cupcakes, waffles, etc.
- Cake Decorating experience is a plus
- Cover the shifts of absent employees
Qualifications:
- High school diploma/GED
- Previous food service experience
- Familiarity with Microsoft Office, restaurant management software, and POS software
- Ability to remain calm and thrive under pressure
- Excellent management and leadership skills
- Strong communication and problem-solving skills
- Ability to work any/ all shifts on an as needed basis.
- Ability to take and apply feedback.
- Food safety certification preferred - or must obtain within 2 week period.
*PLEASE TAKE THE TIME TO ANSWER ALL QUESTIONS AND COMPLETE really ASSESMENTS. UNFINISHED APPLICATIONS WILL BE AUTOMATICALLY DECLINED*
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Morning shift
- Night shift
Application Question(s):
- Please list what days of the week and times you are available to work.
- Are you over 18?
- Please briefly summarize your relevant leadership experience.
- Please summarize any experience you have in a cake decorating / bakery setting.
- Please tell us why you would be a good fit for this position.
Experience:
- Customer service: 4 years (Required)
License/Certification:
- Food Handler Certification (Required)
Work Location: In person
Salary : $12 - $15
