Dog Boarding Operations Manager

Job Summary

The Dog Boarding Operations Manager serves a critical senior management leadership role, responsible for overseeing the operations and day-to-day activities of Sol Dog Lodge and Training Center's dog boarding services. This position ensures the delivery of exceptional care for all dogs and a superior experience for clients while advancing the organization's mission to serve the needs of all dogs and the people who love them.

The Dog Boarding Operations Manager leads a team of staff and volunteers, focusing on hiring, training, and development to maintain a high standard of care and operational excellence. This role requires a dynamic leader with a deep passion for dogs, proven management skills, and a commitment to fostering a community where all dogs are valued, thriving, and supported with compassionate, accessible services.

Responsibilities

Leadership and Team Development

• Oversee the recruitment, hiring, onboarding, and development of staff and volunteers for dog boarding operations.
• Provide leadership, mentorship, and performance feedback to ensure a cohesive and motivated team.
• Foster a positive and collaborative work environment that aligns with Sol Dog Lodge's mission and values.

Dog Care and Boarding Operations

• Ensure the highest standards of care, safety, and enrichment for all dogs in boarding.
• Develop and implement care protocols, including feeding, exercise, grooming, and training routines.
• Monitor dog health and behavior, coordinating with veterinary resources when necessary.
• Act as the primary decision-maker for escalated care or operational issues.

Facility Management

• Oversee the maintenance, cleanliness, and organization of all boarding facilities to ensure a safe and welcoming environment.
• Manage schedules and assignments for staff and volunteers to provide seamless coverage for day, evening, and overnight shifts.
• Monitor inventory and supplies, ensuring resources are available and used efficiently.

Customer Service and Community Engagement

• Act as a key point of contact for clients, addressing concerns and providing updates on their dogs' care.
• Build strong relationships with clients to encourage repeat business and positive word-of-mouth referrals.
• Represent Sol Dog Lodge in community events, educational programs, and outreach efforts.

Compliance and Continuous Improvement

• Ensure compliance with all organizational policies, procedures, and local, state, and federal regulations.
• Monitor performance metrics and identify opportunities for operational improvements.
• Collaborate with senior leadership to align operational strategies with organizational goals.

Essential Functions

• Lead day-to-day boarding operations, ensuring smooth workflows and alignment with organizational goals.
• Provide hands-on support during peak times or emergencies, including direct care for dogs.
• Develop and enforce protocols for safety, health, and operational excellence.
• Train, mentor, and manage staff and volunteers to meet high standards of care and professionalism.
• Oversee scheduling and resource management to ensure efficiency and optimal coverage.
• Monitor and address any issues related to dog behavior, health, or client concerns.
• May require flexible schedule, response to emergencies and covering 24/7 shifts. May need to transport dogs to veterinary clinic or emergency care.
• Other duties as assigned.

Qualifications

Education and Experience

• Associate Degree in a related field (e.g., animal science, business, or management) or equivalent professional experience.
• Minimum of 2-4 years of experience in dog boarding, daycare, training, or similar animal care fields, with at least 2 years in a leadership or management role.

Skills and Competencies

• Expertise in dog behavior, care, and handling best practices.
• Strong leadership and team management skills, including hiring, training, and performance evaluation.
• Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Exceptional organizational and problem-solving abilities, with attention to detail and a proactive approach to challenges.
• Ability to remain calm and make sound decisions in emergencies or high-pressure situations.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Comfortable working on your feet for extended periods, bending, kneeling, and handling dogs of all sizes and temperaments.
• Willingness to work flexible hours, including evenings, weekends, and overnights as needed.

Additional Requirements

• Valid driver's license and reliable transportation. Maintain a clean driving record.
• Passion for the mission and vision of Sol Dog Lodge and a strong commitment to animal welfare.

Must be able to pass a 7 year background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.