IT Technician

Are you looking for work/life balance and a friendly work environment where team members appreciate the service you provide?

This is a great opportunity to use and expand your technical support skills in a growing, collaborative company.

Normal work hours will be 7:30 AM - 4:00 PM[RO1] . You will support our Portland teams while working with our IT team in Seattle. No "on call" hours and very infrequent weekend work - always with plenty of advance notice.

Our IT Technician supports both the human and technical sides of technology. You will report to the IT Manager in Seattle and work closely with him, two other IT team members in Seattle, and an MSP team.

How you will contribute:

• Remote help desk and on-site support (including printer/scanner issues, connectivity, permission changes, company-wide password management program, multi-factor authentication programs, VOIP phone system, fax system, Zoom Rooms conference equipment, and setting up Mobile Device Management on cell phones)
• Set up workstations (laptop, monitors, docking station, peripherals) for new hires
• Work closely with our MSP to configure and deploy new and replacement workstations
• Laptop decommissioning - wiping, disposing or making available for MSP to redeploy
• Provide end-user training
• Provide regular updates on common problems encountered and identify longer-term solutions/improvements to reduce future problems

What you bring:

• 2 years of professional experience in a tech support position
  • Hands-on experience troubleshooting and resolving hardware, software, systems and network issues, including installing, upgrading, repairing, moving, and replacing laptops and peripherals
  • Experience maintaining a Windows Server-based network, including Active Directory and M365 Suite
• Outstanding attention to detail and high quality of work
• Excellent communication, customer service, time management, and prioritization skills
• Passion for solving problems and conducting research into a wide range of computing issues
• Valid driver's license and dependable vehicle (mileage will be reimbursed)
• Ability to lift 40 pounds
• Bachelor's degree in Computer Science, IS Management or related field is preferred
• Certificates from Comp TIA (A , Network , Security ) or Microsoft 365 equivalent are preferred
• Experience with Salesforce, SharePoint, N-Able, ITGlue, Okta IdP, M365, and/or Meraki is a plus

Job Benefits:

Coldstream is an employee-owned, independently-operated wealth management firm that’s been earning the trust of affluent families and businesses for 28 years. We offer a comprehensive, holistic approach to planning and focus on providing unparalleled advice and exceptional service. We welcome new colleagues who believe in our same approach, value open communication, and believe in trusting, life-long relationships. Founded in 1996, the firm has offices in Portland, Seattle, Mercer Island, Kirkland, Bellevue, Boise, and Kenai, Alaska. For more on Coldstream, please visit www.coldstream.com.

Why Coldstream?

• Career Development: We invest in your future with abundant opportunities for professional growth.
• Collaborative Culture: Our team members describe our culture as engaging, flexible, supportive, positive, caring, and fun. We encourage you to bring your full self and make an impact.
• Work-Life Balance: We have a supportive environment that values work-life integration.

In terms of pay expectations, we assess each candidate individually based on their experience and qualifications and offer competitive compensation that reflects the value they bring to the team. Base pay typically starts between $35 - $40 per hour plus an annual bonus and a generous benefits package.

As a Washington’s Best Workplaces awardee, we pride ourselves on our collaborative and supportive culture. We’ve created a full benefits package that focuses on the growth, health, and wellness of our team members:

• Pay: Competitive base pay plus annual bonus
• Benefits: Fully paid premiums for medical/dental/vision, short-term and long-term disability, and life insurance
• 401(k): 100% company match up to 4% of your annual pay
• Stock: Opportunity to purchase equity and become an owner of the firm
• Paid Time Off: Starting at 16 days per year and increasing with tenure - plus 10 holidays and an extra paid day off each year to do volunteer work
• Career development: 100% training/certification/licensing/dues reimbursement and mentoring program
• Parking: Heavily subsidized parking or transit pass
• Annual wellness reimbursement
• Anniversarybonuses and sabbaticals every 10 years

Coldstream is committed to inclusion and diversity. To us, diversity means employing team members of different races, genders, ages, physical abilities, national origins, religions, sexual orientations, ethnicities, political ideologies, educational and military backgrounds, and more. We welcome, support, and respect all team members, and we value the wide variety of experiences, opinions, and talents that they bring to the company. As we grow, we continue to cultivate an environment in which all team members’ perspectives and contributions are treated with respect, and every individual feels confident that they belong and are empowered to be their best.

From: Coldstream Wealth Management