Office Support Specialist

Join our vibrant team as an Office Support Specialist, the crucial initial point of contact for our agents and their clients. In this capacity, you will provide assistance to the Managing Director across various aspects of daily office operations. Your contribution will be instrumental in cultivating a culture of dedication and enthusiasm for the Coldwell Banker brand within our sales associates. By embodying our core values, you will aid in establishing an atmosphere that emphasizes outstanding customer service, teamwork, and retention by engaging in proactive communication and upholding professional standards. We present a competitive compensation package inclusive of benefits. This role pertains to our Edwards, CO, and Steamboat Springs, CO locations.

$24 - $25 hourly

• As the Office Support Specialist in Vail, CO, US, you will be responsible for maintaining positive and professional communication with agents and clients on a daily basis
• Assist the Managing Director by facilitating the onboarding process for new and experienced agents in the office
• Provide orientation to new agents on office operations, including copier, phone system, and floor duty
• Engage with agents to offer education and training on Coldwell Banker systems, tools, and additional services
• Support the Managing Director by actively participating in sales meetings, taking notes, and sharing information effectively
• Plan and promote office events to enhance agent engagement and foster a positive office culture.
• Attend company-sponsored events during business hours to represent the office
• Ensure timely deposit of commissions and provide necessary documentation to the transaction services team
• Assist agents in maintaining contract compliance and keeping the transaction dashboard updated
• Take charge of opening and closing the office, providing clear procedures for others as needed
• Handle receptionist and administrative tasks such as answering phones, welcoming clients, and managing mail distribution
• Maintain the professional appearance of the office space and keep office equipment in good working condition
• Update and make agent contact information easily accessible within the office
• Manage office supplies efficiently by using the centralized ordering system and ensuring timely replenishment
• Support the accounting department with monthly transaction audits and agent billing tasks.
• Maintain the floortime calendar on a monthly basis
• Provide agents with necessary real estate and company forms when required
• Assist agents in ordering marketing services and collaborate with the marketing department for additional support
• Contribute local office content and market data for the monthly office newsletter

• Minimum of two years experience in a customer service role; real estate industry experience a plus
• Possess a positive attitude, integrity, and passion for providing excellent customer service
• Ability to multi-task with a high degree of detail orientation
• Strong working knowledge of Microsoft Office or Google Suite applications
• A driven and assertive individual who enjoys being the go-to person in a fast-paced office environment

Coldwell Banker Distinctive Properties provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, age, disability, or genetics.

Coldwell Banker Distinctive Properties is a leading real estate company specializing in residential and commercial sales, property management, and leasing.

Our mission has always been to truly Change Lives and in doing so we've been able to provide incredible growth options for our awesome staff!