What are the responsibilities and job description for the Customer Service Rep - Fleetcard Specialist position at COLEMAN OIL COMPANY LLC?
Job Details
Description
OVERALL JOB DESCRIPTION:
Responsible for providing excellent customer service. Take calls from customers regarding any problems with cards at the pump, CFN card or driver changes, and issuing new or replacement cards. Help customers with quarterly reports, invoice reprint requests or questions, etc. Reviewing CFN Fraud Alerts and card error notice emails and following up with customers. Assist Cardlock Manager with special projects from time to time.
JOB DUTIES:
- Provide excellent customer service by taking cardlock/card issue calls and taking care of the customer’s requests and needs. (Card changes, New Cards, Online Access setup, Quarterly Reports, etc.)
- Set up new accounts, set up tax exceptions on cards, if appropriate.
- Backing up daily cardlock processing, proofing transactions, then processing invoices and inventory transfers. Process mid-month invoices and month end processing.
- Backing up daily price changes at the sites, importing prices into billing software and sending Price Notes to customers.
- Assist with the yearly Oregon Audit. Run gallon reports, send letters, and request new Schedule C’s or F’s every year. Keep spreadsheet up to date of new Oregon customers.
- Reviewing CFN Fraud Alerts and checking CFN Emails and following up with customers. (Site time not allowed, Bad DID, Gallon Limit, Transaction Limit, etc.)
- Perform other duties, projects, etc. as assigned by supervisor.
Qualifications
POSITION REQUIREMENTS:
- Computer knowledge (i.e. for E-mail, Paycom, Intranet communications, Excel, Word)
- Dependability
- Exemplary attention to detail
- Excellent communication skills
- Great customer service abilities
- Works well on own; self-motivated
- Neat, clean appearance
- Promptness
- Ability to multitask
- Exhibit positive attitude
- Regular attendance and punctuality are key
- Ability to pass a pre-employment drug test
- Clean background check
COMPENSATION:
Starting Salary: $19.00 to $22.00 DOE
Salary Range: $19.00 to $25.00 DOE
BENEFITS:
Health - We offer a comprehensive benefit package including medical, dental, vision, long term disability and ancillary options that include accident, critical illness, life insurance, flexible spending accounts, health savings accounts, short term disability and whole life. These benefits are available to full time employees.
401(k) - Full time and part time employees are eligible to enroll in the company 401(k) plan following a predetermined amount of time. This option comes with a company match of up to 4%.
Days Off – Employees will accrue 1 hour of paid time off for every 40 hours worked, one personal day on the 1st of January each year and six paid holidays throughout the calendar year.
Other – Employees may be eligible for an annual bonus.
Salary : $19 - $22
