Admission Counselor / Assistant Dean of Admission

Participates in a team oriented working environment through all phases of the recruitment and selection process — travel, application review, information sessions and interviewing —and communicates with prospective students, families, counselors, and alumni in an assigned geographic territory. The position includes a full share of travel by various modes of transportation in a variety of locations.

Accountabilities

The position will have the following responsibilities and accountabilities :

• Accountable for actively recruiting students electronically and in person through effective communication consistent with Colgate’s mission.
• Accountable to provide outstanding customer service both on campus and in assigned travel regions.
• Accountable for building strong and positive relationships with constituent populations.
• Accountable to effectively review applications with objectivity and be able to demonstrate independent judgment and decision making in the process.
• Accountable for familiarity with and compliance to NCAA recruiting rules.
• Ability to respond to supervisor feedback.
• Accountable for personal growth and advancement of relevant admissions, analytical, process and general professional skills and behaviors.
• Perform other duties and projects as assigned. May include work with Colgate student volunteer programs.

Technical Competencies

Name

Admission Strategy

Description

Demonstrated ability to contribute to various admission policies and procedures based on learning and experiences.

Name

Communication Skill

Description

Demonstrated ability to build relationships and communicate (both electronic and in person) with potential applicants and constituents (families, high school personnel) which may include underrepresented populations, urban populations and first-generation college students. High quality communication skills include dynamic public speaking skills as well as interview skills and strong writing skills. Ability to answer complex and at time difficult questions on the spot in public situations.

Name

Communication Strategy

Description

Demonstrated ability to contribute to communication efforts and messaging through direct experiences and learning.

Name

Customer Service

Description

Demonstrated ability to connect and build relationships with prospective students and families, high school personnel and other constituents while providing a high level of customer service. Must be able to provide high level customer service even in cases of sensitive and confidential information.

Name

Data Analysis

Description

Demonstrated ability to interpret data to make informed decisions regarding travel planning, application review and overall regional management. Must possess basic math and computation abilities.

Name

Recruiting

Description

Demonstrated ability to build applicant pools in assigned region(s) and execute travel with a high level of energy and enthusiasm. Demonstrated ability to make decisions with little to no supervision while traveling. Demonstrated ability to use independent judgment in situations that may arise. Demonstrated ability to synthesize data, internalize institutional priorities and institutional resources to develop travel plan in assigned travel regions which may include but not limited to high school visits, college fairs, evening programs.

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Technology

Description

Demonstrated ability to access and navigate appropriate technology systems used in admissions. Ability to enhance and improve proficiency in admission technology tools.

Behavioral Competencies

Name

Personal Accountability for Results

Description

Takes responsibility for decisions, performance, and outcomes; behaves in a responsible manner with a positive attitude; shows self-awareness and openness to feedback.

Name

Effective Communication

Description

Demonstrates effective written and oral communication skills; shares information and seeks input from others; adapts communication to diverse audiences; protects private and confidential information.

Name

Problem Solving and Decision Making

Description

Analyzes and prioritizes situations to identify and solve problems; generates solutions to improve efficiency and quality; involves others in solving problems and making decisions; factors organizational goals into decisions; makes clear, transparent, and timely decisions.

Name

Change Management

Description

Responds positively to changing university initiatives and readily adapts behavior to maintain effective performance; understands the long-term direction of the university and can relate this to departmental area; adapts to new methodologies; identifies and acts on areas where change is appropriate.

Name

Leadership and Teamwork

Description

Applies skills and knowledge to provide a climate to achieve departmental and organizational success; balances individual and department goals; helps others perform at their best; builds productive relationships to enhance individual and organizational effectiveness; treats others with respect; resolves conflicts among team members.

Name

Creativity and Innovation

Description

Generates, explores, encourages, and implements innovative ways of creating strategic value for the university, division, department, and individual level; critically assesses the effectiveness of new initiatives.

Name

Diversity and Inclusion

Description

Demonstrates respect for people and their differences; understands the benefits of a diverse workforce; earns the trust and respect of others; includes and welcomes others; works to understand the perspective of others; promotes opportunities to experience diversity within our community.

Name

Sustainability

Description

Understands the impact of decision making and personal behavior in achieving the university’s commitment to a sustainable and carbon-neutral campus; supports and advances the university’s sustainability initiatives; influences others to use sustainable practices.

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